Nicole Duvanich
White Plains, NY
Summary
Motivated individual seeking to further education at East Carolina University while gaining experience in the hospitality industry. Grateful for opportunities and eager for more. Proven track record of delivering exceptional customer experiences. Dedicated and hardworking professional in hospitality. Excels at managing tasks and ensuring guest satisfaction. Reliable team player who can adapt to changing needs with a positive attitude. Strong communication and problem-solving skills contribute to effectiveness in industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food and Beverage Intern
Westchester Country Club
08.2020 - Current
- Streamlined food preparation processes for efficient meal delivery during peak hours.
- Supported inventory management by tracking supplies and placing orders as needed.
- Maintained clean and organized workspaces, adhering to strict health code regulations.
- Contributed to staff training initiatives, sharing knowledge of proper food handling techniques and customer service best practices.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Consistently demonstrated excellent interpersonal skills when interacting with guests from diverse cultural backgrounds, fostering an inclusive atmosphere conducive to repeat patronage.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Delivered exceptional customer service as a hostess by managing guest seating and reservations, engaging with guests through table visits to ensure satisfaction, and fostering a welcoming and personalized dining experience
Food and Beverage Attendant
Westchester Country Club
08.2020 - Current
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
Education
Hospitality management - Food and Beverage management
East Carolina University
Greenville, NC05-2026
Skills
- Communication
- Problem-solving
- Critical thinking
- Time management
- Customer service
- Adaptability
- Networking
- Strong work ethic
- Food preparation
- Conflict resolution
- Reliability and punctuality
- POS system operation
Communication Skills
I try hard to collaborate with others, communicating and using teamwork to enhance both the work environment and relationships with colleagues.
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Food and Beverage Intern
Westchester Country Club
08.2020 - Current
Food and Beverage Attendant
Westchester Country Club
08.2020 - Current
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Hospitality management - Food and Beverage management
East Carolina University
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