Nathan Lunsford
Brunswick,GA
Summary
Dedicated hospitality professional with a 10 year tenure. Skilled in achieving Forbes rated 5-star service, working under pressure, enhancing collaboration, and anticipating customer needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner Services
Association Management, LLC
St. Simons Island, GA
05.2021 - Current
- Fosters favorable community relations both verbally and via email to maintain perceived value of partnership while enhancing association's public image.
- Proactively reports/resolves incidents when applicable to ensure communication and satisfaction between home owners and association remain mutually beneficial and transparent.
Front Desk Receptionist
Sea Palms Golf And Tennis Resort
St. Simons Islan, GA
12.2019 - 06.2021
- Assisted in all areas as needed including: front desk, night audit, bell service, and housekeeping to increase team productivity and to manage guest satisfaction.
- Anticipated guest needs, managed guest expectations, provided thorough interdepartmental communication.
Cottage Concierge and Specialist
Sea Island Company
Sea Island, GA
10.2018 - 12.2019
- Interpreted clients' needs and introduced services to fit specific requirements among hundreds of home rentals.
- Dedicated department VIP client liaison.
Sales Experience Consultant
Sea Island Company
Sea Island, GA
03.2016 - 10.2018
- Utilized measurable goals including: lead conversion, call volume answered, accuracy, call scoring, and quality audits.
- Efficiently and accurately reserved reservations for The Cloister, The Lodge, The Inn, Cottage Rentals, and over 50+ dining and activity outlets by accurately describing experiences, correctly entering guest information, and processing payments.
- Personally achieved Sea Island's Forbes 5-star rating for the reservation process in 2016.
Spa and Wellness Coordinator
Island Day Spa
St. Simons Island, GA
07.2015 - 03.2016
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Supervised fellow coordinators on best practices, sales techniques and customer service.
Spa and Salon Coordinator
Sea Island Company
Sea Island
06.2012 - 07.2015
- Scheduled appointments by phone, email and in person and recommended additional services while adhering to Forbes five star standards.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as, organizing inventory and executing multiple job titles simultaneously as a result of cross-training.
- Personally achieved Sea Island's Forbes 5-star rating for the locker room experience in 2013.
Education
High School Diploma -
Glynn Academy
Brunswick, GA05.2012
Skills
- Check-In Procedures
- Resident Complaint Resolution
- Administrative Support
- Concierge Services
- Guest Relations
- Optimizing Team Performance
- Customer Service Standards
Certification
Certified Navis Professional, 2016
Software Highlights
Proficient in the following applications: OpenCourse, Navis, Resort Suite, OPERA, Outlook
Timeline
Owner Services
Association Management, LLC
05.2021 - Current
Front Desk Receptionist
Sea Palms Golf And Tennis Resort
12.2019 - 06.2021
Cottage Concierge and Specialist
Sea Island Company
10.2018 - 12.2019
Sales Experience Consultant
Sea Island Company
03.2016 - 10.2018
Spa and Wellness Coordinator
Island Day Spa
07.2015 - 03.2016
Spa and Salon Coordinator
Sea Island Company
06.2012 - 07.2015
High School Diploma -
Glynn Academy