Nathan Lunsford
Brunswick,GA
Summary
Dedicated hospitality professional with a 10 year tenure. Skilled in achieving Forbes rated 5-star service, working under pressure, enhancing collaboration, and anticipating customer needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner Services
Association Management, LLC
05.2021 - Current
- Fosters favorable community relations both verbally and via email to maintain perceived value of partnership while enhancing association's public image.
- Proactively reports/resolves incidents when applicable to ensure communication and satisfaction between home owners and association remain mutually beneficial and transparent.
Front Desk Receptionist
Sea Palms Golf And Tennis Resort
12.2019 - 06.2021
- Assisted in all areas as needed including: front desk, night audit, bell service, and housekeeping to increase team productivity and to manage guest satisfaction.
- Anticipated guest needs, managed guest expectations, provided thorough interdepartmental communication.
Cottage Concierge and Specialist
Sea Island Company
10.2018 - 12.2019
- Interpreted clients' needs and introduced services to fit specific requirements among hundreds of home rentals.
- Dedicated department VIP client liaison.
Sales Experience Consultant
Sea Island Company
03.2016 - 10.2018
- Utilized measurable goals including: lead conversion, call volume answered, accuracy, call scoring, and quality audits.
- Efficiently and accurately reserved reservations for The Cloister, The Lodge, The Inn, Cottage Rentals, and over 50+ dining and activity outlets by accurately describing experiences, correctly entering guest information, and processing payments.
- Personally achieved Sea Island's Forbes 5-star rating for the reservation process in 2016.
Spa and Wellness Coordinator
Island Day Spa
07.2015 - 03.2016
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Supervised fellow coordinators on best practices, sales techniques and customer service.
Spa and Salon Coordinator
Sea Island Company
06.2012 - 07.2015
- Scheduled appointments by phone, email and in person and recommended additional services while adhering to Forbes five star standards.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as, organizing inventory and executing multiple job titles simultaneously as a result of cross-training.
- Personally achieved Sea Island's Forbes 5-star rating for the locker room experience in 2013.
Education
High School Diploma -
Glynn Academy
Brunswick, GA05.2012
Skills
- Check-In Procedures
- Resident Complaint Resolution
- Administrative Support
- Concierge Services
- Guest Relations
- Optimizing Team Performance
- Customer Service Standards
Certification
Certified Navis Professional, 2016
Software Highlights
Proficient in the following applications: OpenCourse, Navis, Resort Suite, OPERA, Outlook
Timeline
Owner Services
Association Management, LLC
05.2021 - Current
Front Desk Receptionist
Sea Palms Golf And Tennis Resort
12.2019 - 06.2021
Cottage Concierge and Specialist
Sea Island Company
10.2018 - 12.2019
Sales Experience Consultant
Sea Island Company
03.2016 - 10.2018
Spa and Wellness Coordinator
Island Day Spa
07.2015 - 03.2016
Spa and Salon Coordinator
Sea Island Company
06.2012 - 07.2015
High School Diploma -
Glynn Academy
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