Nicole E. Amigh
Johnstown,PA
Summary
Dynamic Senior Practice Manager with extensive experience at UPMC Altoona Elite Orthopaedics, excelling in regulatory compliance and financial management. Proven track record in enhancing operational efficiency and staff development, ensuring quality patient care while managing budgets and training personnel. Strong communicator dedicated to achieving organizational objectives and fostering a collaborative work environment.
Overview
20
20
years of professional experience
Work History
Senior Practice Manager
UPMC Altoona Elite Orthopaedics
Hollidaysburg, PA
11.2011 - Current
- Communicate effectively with senior administration and physicians providing regular updates on operations.
- Ensure compliance with all UPMC Health System and USO policies and procedures, including maintaining patient confidentiality.
- Ensure compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health).
- Identify and resolve work problems to ensure quality patient service.
- Maintain strict confidentiality related to medical records and other data.
- Manage all functions of the financial and patient management system at physician offices.
- Manage daily operations at physician offices and clinic sites and coordinates work activities.
- Manage schedules and call-offs.
- Ensure office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
- Recruit, hire, train, and supervise personnel.
- Responsible for performance evaluations, merit increases, promotions, and disciplinary actions of staff.
- Work with senior administration to prepare budgets and ensures operations are aligned with organizational objectives and meets performance and budget objectives.
- Involved in design and planning of a state of the art healthcare facility.
Office Manager - Operations
Virginia Brain and Spine Center, Inc.
Winchester, VA
01.2008 - 11.2011
- Manage daily business operations, including but not limited to patient collections, account credits, expenditures.
- Ensure efficient patient flow.
- Manage and ensure optimal employee time management and production.
- Manage all aspects of Human Resources.
- Maintain employee timesheets and submit payroll.
- Manage personnel issues and concerns.
- Manage and direct hiring and firing.
- Complete periodic reviews of employees.
- Developed the company policy and procedure manual.
- Trouble-shoot IT issues and concerns.
- Oversee the outsourced billing company, JD Matthews, to monitor accounts receivable and address reimbursement concerns.
- Closely manage commercial carrier payments and work with the practice administrator to negotiate/update these schedules/contracts.
- Work with the malpractice carrier and attorneys to address any legal issues/concerns related to the practice.
- Perform all purchasing of supplies.
- Handle all patient complaints.
- Manage and oversee physician credentialing.
- Develop marketing ideas and projects.
- Managed all aspects during the separation from Winchester Neurological Consultants.
Senior Practice Manager/Consultant
Health Care Advisors, Inc.
Annandale, VA
01.2006 - 01.2008
- Ensure the accuracy and timely delivery of on-site client services and related work products and reports.
- Conduct client on-site and/or in-house assessments and trainings as related to effective medical practice management criteria.
- Assist in the review and analysis of client data and reports as well as monitor client project status and percentage of completion using the client database and other designated software systems.
- Communicate and coordinate with the Senior Oversight Manager, other Senior Practice Managers, and Director of Administration to facilitate the scheduling, processing, and delivery of client services and projects, and regularly assess the client service package and plan so as to ensure comprehensive, quality services are provided and client needs are met.
- Communicate new client information and/or updates to the client service plan to the Senior Oversight Manager as well as the Administration Department in a timely and complete manner.
- Assist in the development and procurement of new clients.
- Provide coverage of peer staff positions’ functional responsibilities when vacant for any period of time or the work load demands.
- Positions held within HCA: Office Manager for Northern Virginia ENT Associates and Premier Primary Care Physicians and Personnel Director for Winchester Neurological Consultants.
Executive Assistant to CEO
Columbia Fertility Associates, PLLC.
Washington, DC
05.2005 - 01.2006
- Kept accurate records of all credits and debits in QuickBooks.
- Report weekly deposits to physicians from General Ledger.
- Calculate physicians monthly reconciliation for payroll.
- Reconcile monthly bank accounts through bank statements and merchant services statements.
- Pay vendor bills in timely manor.
- Calculate bi-weekly timecards for all employees.
- Relay hours and adjustments to Paychex Representative.
- Distribute paychecks to all employees.
- Calculate proper allocations of payroll into QuickBooks on a bi-weekly basis.
- Distribute and explain all employee benefit packages to new hire employees.
- Ensure proper processing of employee benefit paperwork.
- Kept up to date Employee information sheet and contact list.
- Ensure proper termination of employee benefits when employee is termed.
- Discuss issues with different consultants concerning employee benefits and relay information to the employee.
- Projects as assigned by physicians.
- Projects suggested by other employees.
- Supervisor of front desk staff.
Education
Bachelor of Science - Health Services Administration, Psychology
Slippery Rock University
Slippery Rock, PA05.2004
Skills
- Regulatory compliance
- Financial management
- Patient management
- Budget oversight
- Employee training
- Project management
- Operational efficiency
- Communication skills
- Healthcare delivery
- Staff development
References
Available upon request
Associations And Awards
- Member of Winchester Medical Office Manager Association
- Member of the MGMA since 2006
- ACHE- American College of Healthcare Executives – 08/01/03 to 05/01/04
- Dean’s List
References
References available upon request.
Timeline
Senior Practice Manager
UPMC Altoona Elite Orthopaedics
11.2011 - Current
Office Manager - Operations
Virginia Brain and Spine Center, Inc.
01.2008 - 11.2011
Senior Practice Manager/Consultant
Health Care Advisors, Inc.
01.2006 - 01.2008
Executive Assistant to CEO
Columbia Fertility Associates, PLLC.
05.2005 - 01.2006
Bachelor of Science - Health Services Administration, Psychology
Slippery Rock University
Similar Profiles
Heather DiehlHeather Diehl
Surgery Scheduler at UPMC Altoona/Elite OrthopedicsSurgery Scheduler at UPMC Altoona/Elite Orthopedics
Dana M. KoperaDana M. Kopera
Director, Surgical and Perioperative Services, & Medical Outpatient Services (MOPS) at UPMC Altoona and UPMC BedfordDirector, Surgical and Perioperative Services, & Medical Outpatient Services (MOPS) at UPMC Altoona and UPMC Bedford
Drake DennisDrake Dennis
Registered Nurse at UPMC AltoonaRegistered Nurse at UPMC Altoona
Alex DeskevichAlex Deskevich
Part-Time Maintenace at Somerset County Technology CenterPart-Time Maintenace at Somerset County Technology Center
Dane GalassoDane Galasso
Restaurant Host at Eat N ParkRestaurant Host at Eat N Park