Nicole Eberhart-Blair
Colorado Springs,CO
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
12
12
years of professional experience
Work History
Program Manager
Insurance Technologies/Hexure
01.2024 - Current
- Assist with managing the India team Project Coordinators and Project Managers
- Responsible for training and mentoring all new Project Managers and Coordinators joining the company
- Provide exceptional customer service to Clients, their Vendors and FireLight Vendors
- Support PC's & PM's with client facing communication including kickoffs for new clients and projects, status reports, financials, escalations, managing timelines and change management
- Responsible for managing multiple clients and projects at the same time, on the FireLight Saas platform
- Management tasks such as scoping of work, resourcing, performances review for staff, & interviews
- Participates in process improvement for documentation and processes.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Coached team members on productivity strategies to accomplish challenging goals.
Manager
Insurance Technologies/ Hexure
12.2023 - 01.2024
- Manage a team of Project Managers, US and India based
- Responsible for over 150 clients, book of business worth $800,000.00
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- including escalations, and change management
- Responsible for resource allocation for every project
- Responsible for production support for clients after implementations are complete
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication and change management, ensuring high-quality service delivery.
Senior Project Manager
Insurance Technologies/Hexure
10.2021 - 12.2023
- Responsible for managing multiple complex clients at the same time, book of business worth over $500,000.00
- Provide exceptional customer service to Clients and their Vendors daily
- Responsible for communication of project requirements to team and executive leadership
- Responsible for setting up and monitoring client data in multiple systems, working with Open Air, iConnect, Jira, Power BI and Microsoft Office
- Mentored junior project managers and team members to enhance their skills and career growth.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Provided outstanding service to clients through effective communication, establish timelines and provide prompt issue resolution to facilitate future business opportunities. write Work Orders, and establish timelines
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
Project Manager
Insurance Technologies/Hexure
06.2017 - 10.2021
- Responsible for managing 25 clients at the same time, book of business worth over $300,000.00
- Provide exceptional customer service to Clients and their Vendors daily
- Responsible for all client facing communication including training, status reports, financials, escalations, and change management
- Responsible for setting up and monitoring client data in multiple systems, working with Open Air, iConnect and Microsoft Office.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members and executive leadership for enhanced collaboration and successful project completion.
Implementation Project Manager
Yardi/YES Energy
08.2012 - 06.2017
- Researching and gathering of data from utility vendors and their clients
- Provided customer service support to Clients and Vendors on a regular basis
- Responsible for client communications to include training on financial reporting, as well as retention
- Partnered with other functional areas within the company and assisted with resource allocation as needed
- Setup of client data in systems such as Yardi software and Microsoft Office
- Responsible for new employee development as well as continuous development of coworkers.
Education
Associates in Business -
Kaplan University
12.2016
Skills
- Strong Communication Skills
- Relationship Management
- Process Improvement
- Project Management
- Strategic Planning
- Detail Oriented
- Team leadership and direction
- Diversity & Inclusion
- Change Management
- Training & Mentoring
- Organization
- Problem-Solving
Timeline
Program Manager
Insurance Technologies/Hexure
01.2024 - Current
Manager
Insurance Technologies/ Hexure
12.2023 - 01.2024
Senior Project Manager
Insurance Technologies/Hexure
10.2021 - 12.2023
Project Manager
Insurance Technologies/Hexure
06.2017 - 10.2021
Implementation Project Manager
Yardi/YES Energy
08.2012 - 06.2017
Associates in Business -
Kaplan University
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