Nicole Edwards
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Self Employed- Babysitting
Myself
06.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Enhanced children''s well-being by providing a safe and nurturing environment.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Supported child development milestones by implementing age-appropriate learning activities.
- Maintained open communication lines with parents regarding their child''s progress, needs, and concerns.
General Manager
Del Taco 3-Bros Franchise
09.2015 - 09.2021
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Cultivated strong relationships with employees to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Correctly calculated inventory and ordered appropriate supplies.
Patient Access Representative
Ridgecrest Regional Hospital
05.2012 - 10.2014
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Followed document protocols to safeguard confidentiality of patient records.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Education
Cerro Coso Community College
Ridgecrest, CAHigh School Diploma -
Mesquite High School, Ridgecrest Ca
Ridgecrest, CA01.2005
Skills
- Organization
- Calm Under Pressure
- Dependable and Responsible
- Data Entry
- Verbal Communication
- Organization and Time Management
- Team building
- Organizational Skills
- Attention to Detail
- Excellent Communication
Timeline
Self Employed- Babysitting
Myself
06.2022 - Current
General Manager
Del Taco 3-Bros Franchise
09.2015 - 09.2021
Patient Access Representative
Ridgecrest Regional Hospital
05.2012 - 10.2014
Cerro Coso Community College
High School Diploma -
Mesquite High School, Ridgecrest Ca
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