Nicole Elam

Sales Associate, Merchandise

Lululemon

04.2014 - Current

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Engaged with customers to build rapport and loyalty.
Engaged with customers to effectively build rapport and lasting relationships.
Helped customers locate products and checked store system for merchandise at other sites.
Solved customer challenges by offering relevant products and services.
Answered customer questions about sizing, accessories, and merchandise care.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Built relationships with customers to encourage repeat business.
Recommended complementary purchases to customers, increasing revenue.
Listened to customer needs and desires to identify and recommend optimal products.
Managed efficient cash register operations.
Created inviting environment for customers by maintaining store organization and cleanliness.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Used in-store system to locate inventory and place special orders for customers.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Provided exceptional services and pleasant shopping experiences to retail customers.
Built customer loyalty and retention by delivering excellent shopping experiences.
Developed strong rapport with customers and created positive impression of business.
Performed cash, card, and check transactions to complete customer purchases.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Prioritized helping customers over completing other routine tasks in store.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Engaged in friendly conversation with customer to better uncover individual needs.