Nicole Vetrano
Shelby,MI
Summary
To obtain position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Experienced with credit risk assessment, financial analysis, and team leadership. Utilizes strategic planning to streamline credit processes and enhance performance. Track record of implementing effective credit policies that drive company growth and maintain compliance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Credit Manager/Housing Coordinator, Group Five Management
GROUP FIVE MANAGEMENT
Farmington Hills, MI
04.2012 - Current
- Process applications for residency by screening background and credit history using AMSI and First Advantage; calculating applicants' eligibility based on income level to minimize corporate risks while in compliance with Fair Housing regulations for 24 properties
- Led cross-functional teams in implementing credit management systems and improving operational efficiency.
- Maintaining accounting ledgers by verifying account transactions and filing all pertinent invoices to prevent fraudulent activity while complying with company policies and accepted accounting practices.
- Communicate with governmental agencies for Section 8 applicants to determine eligibility to reside within our communities.
- Determine the Sure Deposit Bond for each applicant to be offered. Determining that the end-of-the-month reports between Sure Deposit and our sites are in sync, and correcting any problems that are found.
- Analyze all residence transfers from one apartment to another to ensure they are in good standing within their community.
- Establish and relay rental increases for all housing applicants between the sites and the housing commissions.
- Schedule all upcoming inspections for housing agencies
- Analyze the credit criteria at the end of each term to try to determine if our company's credit criteria needs to be strengthened to reduce corporate risks.
- Managed credit risk assessments to ensure compliance with company policies.
- Developed credit strategies to enhance financial performance and reduce delinquency rates.
- Streamlined workflows and developed strong alliances with essential screening companies, such as First Advantage, RentGrow, Resident IQ, SafeRent, Nova Credit, Docuverse, Snappt, and associated organizations like SureDeposit.
- Developed and implemented training programs focused on application procedures and effective screening methodologies for staff.
Assistant Property Manager, Pebble Creek Apartments
GROUP FIVE MANAGEMENT
Farmington Hills, MI
06.2011 - 04.2012
- Direct collection of monthly assessments, rental fees and deposits from the tenants; when necessary coordinate the eviction process and make monthly court appearances
- Plan and execute monthly events, calculate the estimated costs and market the resident events
- Investigate complaints, disturbances and violations to resolve problems while following management rules and regulations
- Establish and relay rental rate suggestions to regional by surveying local rental market rates to strengthen our marketing plan
- Communicate with governmental agencies for Section 8 / HUD applicants to determine eligibility for residency
- Provide leasing support as needed, including showing units to prospects, oversee the lease signing and move-in process
- Take part in housing inspections to ensure rental units were in compliance with housing laws and company standards
- Produce marketing materials for vacant rental units and modeled a marketing plan for community outreach
- Coordinate all resident events
Stylist/Bridal Specialist
Runway Salon and Spa
Shelby Twp
03.2010 - 06.2011
- Greet clients
- Answer multi phones/lines
- Check clients in and out
- Inventory for salon
- Schedule all event plans
- Plan all fashion shows
- Cash drawer out at end of the night
- Make sure everything with salon is running on time and efficiently.
- Take care of all customer relations.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Managed inventory levels of products and tools to ensure operational efficiency.
Stylist/Bridal Specialist
Act 2 Salon and Spa
Shelby Twp
03.2009 - 03.2010
- Greet Clients
- Prep Clients
- Cut, color, blow dry clients
- Make sure towels are being done
- Help keep the salon in order
- Check clients in and out
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Sales Lead and Specialist
Victoria's Secret
04.2007 - 01.2009
- Make sure sales were on target for the day
- Developed training programs enhancing staff product knowledge and customer service skills.
- Analyzed sales data to identify trends, informing inventory decisions and promotional strategies.
- Conducted regular performance evaluations, providing constructive feedback to enhance team effectiveness.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Increased sales revenue by consistently meeting and exceeding individual and team targets.
- Conducted product demonstrations to showcase features and benefits, ultimately closing successful sales transactions.
- Organized and participated in sales events, such as trade shows or product launches, generating valuable exposure for the company and attracting potential clients.
- Managed a diverse portfolio of clients, ensuring timely follow-ups and personalized support.
Hospitality Specialist
Walt Disney World
Orlando
03.2005 - 03.2007
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Excel Academies of Cosmetology
Troy, MI04-2009
Child Education
Oakland University
Rochester, MIundefined
Paul Mitchell the School
Casselberry, FL03-2007
Skills
- Credit reports
- Application review
- Authorizations
- Customer engagement
- Application processing
- Investigations
- Client relationship management
- Risk assessments
- Mentoring and training
- Strategic planning
- Credit analysis
- Performance monitoring
- Workflow coordination
- Performance improvements
- Policy implementation
- Sales proficiency
- Policy development
Accomplishments
- Supervised team of 200 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
FH-Fair Housing Certification
Languages
English
Timeline
Credit Manager/Housing Coordinator, Group Five Management
GROUP FIVE MANAGEMENT
04.2012 - Current
Assistant Property Manager, Pebble Creek Apartments
GROUP FIVE MANAGEMENT
06.2011 - 04.2012
Stylist/Bridal Specialist
Runway Salon and Spa
03.2010 - 06.2011
Stylist/Bridal Specialist
Act 2 Salon and Spa
03.2009 - 03.2010
Customer Sales Lead and Specialist
Victoria's Secret
04.2007 - 01.2009
Hospitality Specialist
Walt Disney World
03.2005 - 03.2007
Child Education
Oakland University
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Paul Mitchell the School
Excel Academies of Cosmetology