Nicole Elizondo
Roanoke,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Learning and Development Specialist
Farmers and Merchants Bank of Long Beach
06.2021 - 06.2023
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Analyzed and evaluated training effectiveness and program outcomes.
- Designed and delivered web-based, self-directed learning materials.
- Developed job-specific competencies and performance standards.
Administrative Assistant
Farmers And Merchants Bank Of Long Beach
12.2019 - 06.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Teller
Farmers and Merchants Bank of Long Beach
07.2018 - 12.2019
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Monitored and reported suspicious activity in line with bank security policies.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Bachelor of Arts - Business Administration-Finance
California State University
Skills
- Work Coordination
- Facilitate Group Discussions
- Business Needs Analysis
- Individualized Instruction
- Curriculum Design
- Company Policy Compliance
Timeline
Learning and Development Specialist
Farmers and Merchants Bank of Long Beach
06.2021 - 06.2023
Administrative Assistant
Farmers And Merchants Bank Of Long Beach
12.2019 - 06.2021
Teller
Farmers and Merchants Bank of Long Beach
07.2018 - 12.2019
Bachelor of Arts - Business Administration-Finance
California State University
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