Nicole Ellis
Hotel Front Desk Agent
Luxemburg,WI
Summary
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Overview
7
7
years of professional experience
Work History
Hotel Front Desk Agent
Residence Inn By Marriot
Green Bay, WI
01.2019 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answering a multi-line phone system
- Basic Night Auditing responsibilities
- Maintain lobby MarketPlace Inventory
Front Desk Receptionist
AmericInn Hotel & Suites
Green Bay, WI
07.2018 - 11.2018
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Customer Care Representative
Alorica
Green Bay, WI
10.2017 - 07.2018
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Front Desk Associate
Comfort Suites Hotel
Green Bay, WI
03.2017 - 08.2017
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained cleanliness and organization of front desk area.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered guest questions and referred to local points of interest.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
In-Suite Runner
Delaware North
Green Bay, WI
10.2014 - 03.2017
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Cultivated warm relationships with regular customers.
- Delivered ordered menu items to spectators during Lambeau Field events
Education
No Degree - Veterinary Technician
Globe University
Green Bay, WINo Degree - Graphic Technology
Northeast Wisconsin Technical College
Green Bay, WIHigh School Diploma -
Luxemburg-Casco High School
Luxemburg, WI 09.2008 - 05.2012
Skills
Welcoming guests
Multi-line phone systems
Problem-solving skills
Time management
Cash Handling
Excellent Communication
Self-Motivated
Computer Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hotel Front Desk Agent
Residence Inn By Marriot
01.2019 - Current
Front Desk Receptionist
AmericInn Hotel & Suites
07.2018 - 11.2018
Customer Care Representative
Alorica
10.2017 - 07.2018
Front Desk Associate
Comfort Suites Hotel
03.2017 - 08.2017
In-Suite Runner
Delaware North
10.2014 - 03.2017
High School Diploma -
Luxemburg-Casco High School
09.2008 - 05.2012
No Degree - Veterinary Technician
Globe University
No Degree - Graphic Technology
Northeast Wisconsin Technical College