Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Ellis

Kansas City,KS

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to being part of a great team and contributing to its success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Homewood Suites by Hilton
Kansas City, KS
06.2023 - Current
  • Input customer data into reservation systems and update to reflect room changes.
  • Answer telephones and greet visitors to assist, answer questions and direct.
  • Assist guests at check-in, providing information on various services within the hotel.
  • Process payments accurately and efficiently.
  • Stay current on local attractions and special events to help guests with entertainment options.
  • Balance accounts and conduct nightly audits to maintain PCI compliance and reporting standards.
  • Record guest comments or complaints, escalating to management for immediate resolution.

Compliance Coordinator

Riverside Transport Inc.
Kansas City, KS
07.2021 - 05.2023
  • Used Tenstreet to keep driver records current.
  • Ran background checks, checked employment history, and called references of potential drivers.
  • Set up DOT Physical appointments for new and existing drivers.
  • Vetted all new physicals.
  • Created spreadsheets of new information regarding ways in which each state requires medical cards to be sent. (fax, email, online, etc.)
  • Sent drivers medical cards to be attached to the drivers CDL State.
  • Warned violators of infractions or penalties when notified.
  • Maintained composure in stressful situations and confrontations.
  • Sent daily updated random drug testing list to Operations.
  • Prepared random drug testing selection and set up testing at specific locations nearest to driver's location.
  • Updated Clearinghouse with any positive results.
  • Sent SAP paperwork to drivers with positive drug/alcohol test results.
  • Managed rider and pet policies for all drivers and used CBA to add passenger insurance for Lease Purchase drivers.

Addiction Recovery Technician

Mirror Inc Substance Abuse Treatment Center Shawnee - KS
03.2020 - 07.2021
  • Led individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.
  • Treated clients and families with respect and dignity.
  • Charted on each patient daily.
  • Offered professional, respectful therapy to addicted individuals in an addiction treatment facility.
  • Took and monitored vital signs, administered medications and managed patient behavior.
  • Counseled and mentored clients on substance use and life choices.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Addiction Counseling

Kansas City Kansas Community College
Kansas City, KS

Skills

  • Regulatory and Compliance Understanding
  • Document Review
  • Microsoft Office
  • Data entry
  • Customer Service
  • Test Results Evaluation
  • Conflict Resolution
  • Living Skills Assistance
  • Intakes and Discharges
  • Recommending Resources
  • Admissions Screening
  • Discretion and Confidentiality
  • Point of Contact

Certification

  • NATMI - Safety and DOT Compliance Series Training - July 20-21, 2022

Timeline

Front Desk Agent

Homewood Suites by Hilton
06.2023 - Current

Compliance Coordinator

Riverside Transport Inc.
07.2021 - 05.2023

Addiction Recovery Technician

Mirror Inc Substance Abuse Treatment Center Shawnee - KS
03.2020 - 07.2021

Addiction Counseling

Kansas City Kansas Community College

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Nicole Ellis