Nicole F. Ellis
Lincoln,CA
Summary
An energetic, innovative, professional who cares about people, has excellent communication skills and produces results. I have a diverse background in customer service, education, training and human resources which makes me a valuable asset. Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Western Placer Unified School District
Lincoln, CA
01.2020 - Current
- Managed classroom environments to ensure a safe and productive learning experience.
- Educated students in various subjects to provide a seamless transition during the absence of the teacher.
- Organized lesson plans, classroom activities, games, and tasks to enhance the interactive learning experience.
- Operated computers or audio-visual aids to supplement class presentations.
- Requested as substitute teacher based on excellent referrals and trusted performance.
Ambetter Broker Sales Support Specialist
Centene
Rancho Cordova, CA
01.2020 - 01.2021
- Work with management regarding provider escalation issues and resolution.
- Coordinated with internal teams, including analysts and support staff, to ensure seamless execution of investment strategies and client service.
- Investigated financial resources and creditworthiness.
- Performed complete audit of each broker account to identify highest possible results.
- Resolved customer complaints promptly and professionally while maintaining high levels of customer satisfaction.
- Supported product change requests to communicate impact to brokers and members.
- Developed long-term relationships with customers by providing personalized service and advice.
Instructional Aide
Placer Academy
Rocklin, CA
01.2016 - 01.2020
- Provide daily classroom support for the students and the teacher.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Engage the students in productive activities when the teacher was unable to conduct the class.
- Maintained a direct line of communication with the administration regarding all student behavior.
- Assist teachers with activities by operating equipment and distributing classroom materials.
Stay-at-Home-Mom
Lincoln, CA
01.2005 - 01.2016
- Organized a 5K Run and Scholarship Fund to Benefit Special Needs Children
- Raised several thousand dollars towards charities through multiple events
Care-Giver
In Home Supportive Services (IHSS)
Lincoln, CA
01.2005 - 12.2009
- Provided full-time care for my severely disabled, special needs child until her passing in Dec 2009.
Implementation Specialist
Automatic Data Processing, Inc. (ADP)
Rancho Cordova, CA
01.2004 - 01.2005
- Implemented software solutions for more than 300 businesses throughout Sacramento.
- Went beyond all assigned objectives, acknowledged for outstanding performance.
- Performed quality assurance checks throughout the implementation process to verify accuracy of data entries.
- Provided ongoing support and maintenance for implemented systems.
- Resolved many calls daily by solving problems and providing customer care.
- Took a career break to prioritize family care.
HR Coordinator II
Lincoln Child Center
Oakland, CA
01.2002 - 01.2003
- Organized comprehensive training sessions for staff.
- Supported staff with HR inquiries while delivering exceptional customer service.
- Assisted with the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications.
Software Training Consultant
Evolve Software, Inc.
Emeryville, CA
01.2000 - 01.2001
- Delivered five-day training sessions for major corporations.
- Worked closely with product consultants to grasp software features and functions.
- Collaborated with department heads to tailor training manuals to specific job roles and functions.
- Recommended changes or improvements to existing training methods or materials.
- Scheduled classes based on availability of classrooms, equipment or instructors.
Software Training Consultant
A3 Solutions, Inc.
San Francisco, CA
01.1999 - 01.2000
- Developed comprehensive end-user training manual for a major clients.
- Provided product development training to customers and partners.
- Served as primary liaison for technical support during training sessions.
- Developed detailed manuals for technical training purposes.
Sales/HR Trainer
PeopleSoft, Inc.
Pleasanton, CA
01.1997 - 01.1999
- Initiated key projects leading to enhanced employee payroll processes.
- Acted as key contact for PeopleSoft employees to address crucial expense reimbursement issues.
- Designed and executed training programs to boost expertise in development and sales support.
- Conducted orientations for new employees, providing necessary information on company policies and procedures.
Education
Bachelor of Arts - Physical Education, Exercise Physiology
California State University, Chico
Chico, CA06-1997
Skills
Strong organizational skills, and attention to detail
Critical thinking
Communication
Leadership
Teamwork
Time management
Experience with multiple operating systems
Social media
Email etiquette
Basic IT skills
Microsoft Office Suite
Certification
CBEST, 05/19/21
Affiliations
- Golfing
- Exercising
- Volunteer
References
References available upon request.
Timeline
Substitute Teacher
Western Placer Unified School District
01.2020 - Current
Ambetter Broker Sales Support Specialist
Centene
01.2020 - 01.2021
Instructional Aide
Placer Academy
01.2016 - 01.2020
Stay-at-Home-Mom
01.2005 - 01.2016
Care-Giver
In Home Supportive Services (IHSS)
01.2005 - 12.2009
Implementation Specialist
Automatic Data Processing, Inc. (ADP)
01.2004 - 01.2005
HR Coordinator II
Lincoln Child Center
01.2002 - 01.2003
Software Training Consultant
Evolve Software, Inc.
01.2000 - 01.2001
Software Training Consultant
A3 Solutions, Inc.
01.1999 - 01.2000
Sales/HR Trainer
PeopleSoft, Inc.
01.1997 - 01.1999
CBEST, 05/19/21
Bachelor of Arts - Physical Education, Exercise Physiology
California State University, Chico
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