Nicole Elmore
Euclid,OH
Summary
Dynamic and results-driven professional with extensive experience at Dollar General, excelling in customer service and team leadership. Proven track record in optimizing inventory management and enhancing customer satisfaction through effective problem-solving and communication skills. Adept at cash management and retail merchandising, consistently improving store performance and operational efficiency.
Overview
19
19
years of professional experience
Work History
Store Manager
Dollar General
09.2024 - Current
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Supervised team members, providing training and support to enhance performance.
- Organized inventory management processes to optimize stock levels and reduce shrinkage.
- Implemented visual merchandising strategies to improve product presentation and sales.
- Developed schedules for staff, balancing coverage with peak shopping times for efficiency.
- Resolved customer inquiries and issues promptly, enhancing overall shopping experience.
- Monitored cash handling procedures to ensure accuracy and security in transactions.
- Conducted regular audits of store displays and inventory to maintain standards of quality and cleanliness.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
Accounts Receivable Analyst
Buywise Auto Parts
10.2022 - 08.2024
- Processed customer invoices and maintained accurate records in accounting software.
- Conducted account reconciliations to ensure timely collections and reduce discrepancies.
- Collaborated with cross-functional teams to resolve billing inquiries and customer disputes.
- Analyzed accounts receivable aging reports to identify overdue accounts and prioritize follow-ups.
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
Member Service Representative
Xcel Federal Credit Union
11.2018 - 04.2020
- Assisted members with account inquiries and transactions, ensuring high levels of satisfaction.
- Processed loan applications, verifying documentation for accuracy and compliance with regulations.
- Educated members on product offerings, enhancing awareness and usage of financial services.
- Resolved member issues efficiently, employing problem-solving skills to maintain service quality.
- Maintained accurate records in member database systems, ensuring data integrity and accessibility.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Student Services Assistant
Union County College
01.2007 - 09.2018
- Assisted students with course registration and academic advising inquiries.
- Coordinated events and workshops to enhance student engagement and support services.
- Developed informational materials for students regarding academic policies and resources.
- Maintained accurate records of student interactions and service outcomes for reporting purposes.
- Provided training and mentorship to new staff on student service protocols and systems.
- Led outreach efforts to increase awareness of available support services among diverse student populations.
- Supported the financial aid department by processing applications, tracking awards, and assisting students with questions related to their funding options.
Education
No Degree - Accounting
Morgan State University
Baltimore, MDHigh School Diploma -
Clifford J. Scott High School
East Orange06-2001
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Team leadership
- Outstanding communication skills
- Cash management
- Store merchandising
- Retail inventory management
Timeline
Store Manager
Dollar General
09.2024 - Current
Accounts Receivable Analyst
Buywise Auto Parts
10.2022 - 08.2024
Member Service Representative
Xcel Federal Credit Union
11.2018 - 04.2020
Student Services Assistant
Union County College
01.2007 - 09.2018
No Degree - Accounting
Morgan State University
High School Diploma -
Clifford J. Scott High School