Overview
Work History
Education
Custom
Timeline
Generic

Caleb Gold-McHugh

Puyallup,WA

Overview

3
3
years of professional experience

Work History

Shift Leader/People Manager

McOpCo
Puyallup, WA
01.2023 - Current
  • Provided leadership during times of organizational change or crisis situations.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Ensured compliance with regulatory requirements and industry standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Conducted performance reviews for team members.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.

Crew Member

McOpCo
Puyallup, WA
08.2022 - 01.2023
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Checked expiration dates on all products before serving them to customers.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Resolved customer complaints in a professional manner.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Adhered to health department regulations regarding food handling procedures.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Maintained an organized work area to ensure efficient operations.

Education

High School Diploma -

Emerald Ridge Highschool
Puyallup, WA
06-2023

Custom

References: Available upon request

Timeline

Shift Leader/People Manager

McOpCo
01.2023 - Current

Crew Member

McOpCo
08.2022 - 01.2023

High School Diploma -

Emerald Ridge Highschool

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Caleb Gold-McHugh