Nicole Epps
Colorado Springs,CO
Summary
Dedicated to fostering enduring customer satisfaction through the delivery of top-tier service and unwavering support. Skilled in customer service best practices and various solutions, coupled with strong organizational abilities to proactively anticipate client needs.
Overview
11
11
years of professional experience
Work History
Personal Assistant
Devin Schlaufman
04.2020 - Current
- Mainly operate remotely.
- Managed inbound and outbound calls, addressing scheduling inquiries and client concerns for a real estate firm.
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Streamlined communication for better efficiency between executive and team members by acting as a liaison.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Answered phone calls and addressed clients questions and concerns to promote satisfaction and continued business.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Implemented targeted marketing strategies to drive client acquisition for employer
Bartender
Uncle Julios
06.2013 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Proficiently managed concurrent tasks through effective multitasking skills
- Facilitated the onboarding and training of new team members
- Exemplary customer service delivery coupled with proactive anticipation of customer needs."
Education
High School Diploma -
Doherty High School
Colorado Springs, CO05.2008
Skills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Strong Communication Skills
- Strong Problem Solver
- Attention to Detail
- Dedicated Team Player
- Appointment Scheduling
Timeline
Personal Assistant
Devin Schlaufman
04.2020 - Current
Bartender
Uncle Julios
06.2013 - 09.2023
High School Diploma -
Doherty High School
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