Nicole Epting

Protective Life Insurance Company

05.2021 - 02.2023

Followed attendance and adherence requirements and quarterly goals
Ensured updated login information prior to client/customer call operations
Made sure handset and headset functioned accurately in accordance to company guidelines
Followed and maintained prior and new protocols and regulations
Attended virtual company current and new application meetings
Complied to new computer applications and programs in a timely manner
Effectively communicated with team members
Retrieved voicemails
Responded to client request by email and mail
Listened and received and placed inbound and outbound calls to clients
Maintained professionalism during difficult phone call interactions
Assisted with whole and universal life insurance policy registration
Collaborated with colleagues for new and current client policy registration
Entered confidential data while safely preventing loss
Ensured legible information, accurate grammar, punctuation, and spelling
Monitored information to ensure accuracy
Communicated and assisted help desk representatives resolve computer program issues for call efficacy
Mailed and emailed billing notices
Quoted policy face amounts
Quoted, adjusted, and processed insurance policy premium balance request and payments.