Summary
Overview
Work History
Education
Skills
Activities
Certification
Languages
Work Preference
Timeline
Generic
NICOLE ERVIN BELL

NICOLE ERVIN BELL

CNA 1/ Patient Service Representative
Four Oaks,NC

Summary

Goal-driven and compassionate healthcare professional with 20+ years of hands-on experience in fast-paced medical environments and 30 years of customer service across healthcare, beauty, retail, business ownership, and call center industries. Skilled in patient care, administrative support, and team training as CNA1, CNA2, and Medication Technician. Proficient in charting, scheduling, assessments, documentation, and EMR systems. Experienced in patient registration, insurance verification, authorizations, and coordinating procedures to ensure seamless patient care. Recognized for strong communication skills, attention to detail, adaptability, and a proactive approach to building positive patient and team relationships.

Overview

30
30
years of professional experience
2
2
Certification
30
30

Healthcare

32
32

CNA

Work History

Independent Stylist

Hair Envy
04.2020 - Current
  • I'm a independent professional hair stylist who operates outside of a traditional salon setting, managing my own clientele, booking appointments, and marketing, providing hair services like cuts, color, and styling at Hair Envy
  • I set my own hours and pricing, offering personalized hair care services, I sell my own hair products to maintain at home hair care to my clients, I operated 2+ booking systems
  • Processed payments, entering sales in register for prompt customer service.
  • I coordinator activities for the salon and our clients; small business classes, pop up shops to advertise business, network conferences, hair shows, fashion shows
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • I also mentor young teens who has an interest in becoming a hair stylist one day, I train other hair stylists
  • Educated customers on products to maximize benefits.
  • Solve problems and make smart decisions that drive sales, profit or customer service; execute my work efficiently and effectively; inspire strong performance in myself and others
  • Counted and documented opening and closing cash amounts daily.
  • Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for my actions and outcomes
  • Maintaining my cosmetology license in my state making sure I go by state guidelines by keeping up with continuing education classes and all in services

Customer Service Representative

Arise Work From Home
03.2023 - 06.2023
  • Company Overview: Roadside Assistance (Remote)
  • Answered inbound calls that require roadside assistance work and other services requested from the client's customers and/or clients account representatives
  • I made outbound calls to the clients, client's customers and /or client account representatives for status and clarification purposes regarding roadside assistance work
  • I also, transferred inbound calls or outbound calls to other client-designated internal support departments or client account representatives
  • I handle outbound coordination to client's independent service providers, such as different tow truck companies
  • I demonstrated outstanding problem solving and listening skills, patience, and empathy, and manage stress while providing roadside assistance to our client's
  • I demonstrated efficient writing and verbal communication skills, and provided knowledgeable, friendly, and eloquent customer service, while navigating and using various system tools to service our client's
  • Roadside Assistance (Remote)
  • Identified and resolved discrepancies and errors in customer accounts.
  • Investigated and resolved customer inquiries and complaints quickly.

CNA 1

Indomancy Home Care
08.2019 - 06.2020
  • Dressing my patient, bathing, feeding, taking vital signs, serving meals, making beds, assist with medical procedures, observe patient's conditions, dementia care, blood glucose, monitoring, range of motion, cognitive impairment care, medication reminders, cleaning patient's area
  • Transporting patient to his appointments, documenting his daily task and progress, in home exercises
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Transported patients between rooms and appointments or testing locations.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Health Screener

UNC Health
03.2020 - 05.2020
  • Greeting patients, visitors, and employees at front desk, making sure everyone was Caved compliances, UNC Health's screening process
  • Using a health and travel history declaration form/questionnaire, taking temperatures of everyone entering the facility
  • Monitor the flow of people entering the building to ensure appropriated distancing between individuals, staying in social distancing guidelines
  • Interacting with medical staff, patients, patients family and outside contractors
  • Supported patients and family members, actively listening to concerns and offering compassionate care.

Master Stylist

JCPenney Hair Salon
04.2018 - 03.2020
  • Company Overview: North Hill Salon Closed
  • I work with my clients to create a style that suits their unique look and lifestyle, to help them feel confident about their self
  • I performed a variety of beauty services like haircuts, coloring, styling, chemical services, also facials to clients
  • I provided strong customer service skills, technical expertise in hair and beauty treatments, and the ability to consult with my clients to understand their desired look while maintaining a clean and professional work environment
  • I greeted clients, consulting, building rapport, and managing appointments
  • I also recommend and sold salon retail products to clients for at-home maintenance, promoting additional services and products to clients to increase sales
  • I maintain a clean workspace, following sanitation protocols, and properly sterilizing tools
  • North Hill Salon Closed

Medication Technician/CNA 2

North Carolina Dept of Correction
12.2010 - 03.2018
  • I administered prescribed medication to inmates according to their schedule dose, reading MARs to verify patient information
  • Knowledge of the classification and side effects in different medications, as well as how the differentiate potentially dangerous sedatives and narcotics from what are more basic daily medications to avoid dangerous combinations
  • I know the processors of how to order medication in (Hero) medication system in the computer
  • I also assist the LPNs and RNs in caring for the inmate's medical needs, assisting the doctors in medical procedures, transcribed orders, clerical duties
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Reviewed patient progress to document effects of any prescribed medication.
  • Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Administered psychotropic medications and anxiety education to patients to provide mental health care.
  • Reviewed medication orders for accuracy and completeness before administering medication.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Identified and reported medication errors to avoid distributing wrong medication to patients.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Documented patient information and care activities in electronic health record.

CNA 1/Medical Secretary/Scheduler

North Carolina Dept of Correction
08.2004 - 12.2010
  • Making out the daily scheduling for all the clinic such as; Medical clinic, Eye clinic, Surgical clinic, Orthopedic clinic, Gyn clinic, Neurology clinic, Podiatry clinic, Gastroenterology clinic, making sure we had UR approval for all the inmates to attend the special clinics
  • General duties also included stocking, cleaning exam rooms, clerical duties such as faxing, answering multiple phones lines, answering patient's questions, responsible for obtaining medical histories, specimen collection and the Medical Health Record and OPUS system
  • Assists doctors in all clinics, preparing patient for examination, treatment, and minor surgical procedures
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Transported patients between rooms and appointments or testing locations.
  • Documented patient information and care activities in electronic health record.
  • Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Maintained current and accurate medical records for patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Enhanced office productivity by handling high volume of callers per day.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Conducted patient intake interviews, recording and documenting relevant information.

Education

Human Service Technology Associated Degree -

Central Community College
Sanford, NC
02.2025

Licensed Cosmetology - undefined

Sherrill's University of Barbering and Cosmetology
Raleigh, NC
11.2017

Certified Nursing Assistant 2 - CPR, BLS, and First Aid Training + Certification

Central Community College
Sanford, NC
06.2010

CERTIFIED NURSING ASSISTANT 1 - CPR, BLS, and First Aid Training + Certification

THOMAS HEALTH CARE
Raleigh, NC
07.2002

Certification - Certified Nursing Assistant 1 Refresher Course

Wake Technical Community College
Raleigh, NC
04.2025 - 04.2025

Skills

  • Charting and Documentation
  • Patient Care
  • Medical Terminology
  • Proficient with EMR software
  • HIPAA knowledge
  • Customer Service
  • Excellent multi-tasker
  • Team Leader
  • Microsoft office knowledge
  • Dual computer
  • Independent home training (remote)
  • Build rapport
  • Manage expectation
  • Booking management
  • Quick Learner
  • Software skills
  • Patient Scheduling
  • Data Entry
  • Medical Record expertise
  • Organized and reliable
  • Excellent communication skills
  • Expertise with medication knowledge
  • Computer's knowledge
  • Work from Home
  • Call center service
  • Writing and documentation
  • Client relation
  • Active Listening skills
  • Marketing
  • Excellent verbal communication skills
  • Supply Management
  • Appointment scheduling
  • Highly motivated self-starter
  • Detail-orientated
  • Team leadership
  • Outstanding customer service
  • Schedule management
  • Insurance verification
  • Medical terminology
  • EHR management
  • Call center experience
  • Data entry proficiency
  • Patient check-in
  • Payment processing
  • Patient registration
  • Intake assessment
  • EMR
  • Money handling
  • Information collection
  • Electronic health records
  • Data entry
  • Problem-solving
  • Registration and admissions
  • Phone and email etiquette
  • Verbal and written communication
  • Records maintenance
  • Friendly and outgoing

Activities

I do a variety of things, I am a jack of all trades, I currently work as an independent hairstylist at a salon, I am a licensed cosmetologist, I went back to school after I retired in healthcare 2018 NCDOC, I helped my spouse run our box truck business. I enjoy the medical field that my passion taking care of others, being in the fast-paced environment, making sure all areas are in good working condition for our patients and staff needs are taken care of. I am an event planner and coordinator, I coordinate weddings, fashion shows, hair shows, pop-up shops, and community events, and mentor.

Certification

  • Certified Nurse Assistant (CNA 1) - 30 years
  • Licensed Cosmetologist- 10 years

Languages

English
Native or Bilingual

Work Preference

Work Type

Full TimePart Time

Location Preference

RemoteHybrid

Timeline

Certification - Certified Nursing Assistant 1 Refresher Course

Wake Technical Community College
04.2025 - 04.2025

Customer Service Representative

Arise Work From Home
03.2023 - 06.2023

Independent Stylist

Hair Envy
04.2020 - Current

Health Screener

UNC Health
03.2020 - 05.2020

CNA 1

Indomancy Home Care
08.2019 - 06.2020

Master Stylist

JCPenney Hair Salon
04.2018 - 03.2020

Medication Technician/CNA 2

North Carolina Dept of Correction
12.2010 - 03.2018

CNA 1/Medical Secretary/Scheduler

North Carolina Dept of Correction
08.2004 - 12.2010

Licensed Cosmetology - undefined

Sherrill's University of Barbering and Cosmetology

Certified Nursing Assistant 2 - CPR, BLS, and First Aid Training + Certification

Central Community College

CERTIFIED NURSING ASSISTANT 1 - CPR, BLS, and First Aid Training + Certification

THOMAS HEALTH CARE

Human Service Technology Associated Degree -

Central Community College

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