Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nicole Esparza-Lopez

Moreno Valley,CA

Summary

Results-driven adept at meeting customer needs by applying business knowledge, logistics understanding and persuasive communication skills. History of leading customer service team members to enhance customer satisfaction, reduce issues and grow sales. Looking for a permanent position with room for advancement and the opportunity to contribute to business success.

Overview

16
16
years of professional experience

Work History

Real Estate & Customer Experience, Coordinator

Prologis
Ontario, CA
06.2007 - 10.2023
  • Administrative duties including but not limited to: scheduling meetings, appointments, organizing files, preparing reports.
  • Provided support in recruiting, onboarding and training new employees.
  • Managed office inventory, supplies, equipment, and facilities.
  • Coordinated and maintained vendor contracts and payments.
  • Prepared annual payment scheduled for customer/tenant distribution.
  • Reviewed and posted monthly rent charges for 100+ customers, entered work order tickets and processed accounts payable and receivable in various programs.
  • Maintained compliance in all property records in accordance with all legal requirements and company policies.
  • Coordinated customer and office events.

Education

Some College (No Degree) -

Riverisde Community College
Riverside

Skills

  • Logistics support
  • Regulatory Compliance
  • Account Management
  • Customer Service
  • Microsoft Office expertise
  • Data Management
  • Multitasking
  • Database Management
  • Document and Records Management
  • Customer Data Confidentiality
  • Process Improvement
  • Issue and Complaint Resolution

Accomplishments

  • Property Management Focus Group Award 2018 & 2019
  • Customer Experience "CX Rock Star" Award 2018 - 2023
  • Successfully implemented a new filing system that improved document organization and retrieval for the entire office.
  • Streamlined the onboarding process for new employees, resulting in a 20% reduction in the time it takes to get them up to speed.
  • Oversaw/Managed 55 + volunteers over the last 6 years for all day, company-wide volunteer days.

Timeline

Real Estate & Customer Experience, Coordinator

Prologis
06.2007 - 10.2023

Some College (No Degree) -

Riverisde Community College

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Nicole Esparza-Lopez