Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Nicole Espino

Miami,FL

Summary

I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am a motivated Nursing student and is ready to learn within new opportunities. As well as being a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Bath & Body Works

Harold Diaz
Miami, FL
04.2022 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Understood and followed oral and written directions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Outback

Andrius
Miami, FL
03.2019 - 03.2022
  • Greeted customers and escorted them to their tables.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Answered telephone to provide dining information and take reservations.

Education

Bachelor of Science - Nursing

West Coast University
Miami, FL
06-2026

High School Diploma -

Miami Coral Park Senior High School
Miami, FL
05-2022

Skills

  • Friendly, Positive Attitude
  • Training & Development
  • Excellent Communication
  • Organizational Skills
  • Analytical Thinking
  • Teamwork and Collaboration
  • Team building
  • Calm Under Pressure
  • Training And Coaching
  • Motivational and Empowering Leadership

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Bath & Body Works

Harold Diaz
04.2022 - Current

Outback

Andrius
03.2019 - 03.2022

Bachelor of Science - Nursing

West Coast University

High School Diploma -

Miami Coral Park Senior High School

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Nicole Espino