Nicole Espino
Miami
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skill while having the ability to manage various tasks. Dynamic and results-driven professional with extensive experience at University of Miami Hospital and Clinics. Proven expertise in patient care and crisis management, enhancing service delivery through effective communication and problem-solving. Bilingual in English and Spanish, adept at fostering relationships and ensuring compliance with healthcare standards. Recognized for training new hires and improving team collaboration. Cross-trained in many departments to provide a more agile, flexible, and productive workforce. Leveraged exceptional interpersonal communication and data entry to ensure HIPAA compliance, and ensured patients' experience was exceptional through team collaboration.
Overview
4
4
years of professional experience
Work History
Receptionist
University Of Miami Hospital And Clinics
Coral Gables
11.2024 - Current
- Efficiently managed appointment scheduling, cancellations, and updates of patient records and insurance verification.
- Addressed concerns of upset patients with empathy while maintaining professionalism.
- Fostered clear communication between patients and medical staff for improved service delivery.
- Greeted patients and visitors in a courteous and prfessional manner
- Exhibited calm demeanor during peak times, ensuring organized workflow.
- Leveraged EPIC proficiency to streamline clinic operations and support patient care.
- Volunteered during staff shortages, demonstrating leadership and team support.
- Accurately collected self-pay balances and copays while following HIPAA guidelines, as well as creating estimates and knowing the correct codes that apply to the appropiate appointment.
- Applied critical thinking skills to resolve issues swiftly within a fast-paced environment.
- Completed all Computer-Based Learning (CBL) modules in a timely manner.
- Collaborated with nurses and doctors' teams to resolve any patient check-in issues to improve the patient experience.
- Meeting KPIs
- Contributed to a positive work environment and created strong relationship with my teammates with sharing the best advice.
- Trained new hires with exceptional experience, value, and care.
- Cross Trained in a variety of departments to be a great asset for any department in need.
Sales Lead Keyholder
Bath and Body Works, Limited Brands
Doral
04.2022 - 11.2024
- Ensured compliance with company policies related to safety regulations, health codes, security measures.
- Monitored daily activities of employees including register transactions and stocking shelves.
- Analyzed sales data regularly to identify areas of improvement for products or services offered.
- Greeted customers and provided assistance with product selection.
- Maintained a neat, organized, and clean work area throughout the shift.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Supervised staff during shifts to ensure proper coverage of the floor at all times.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Participated in weekly team meetings to discuss upcoming promotions, events, and initiatives.
- Resolved customer issues in a timely manner while maintaining professionalism at all times.
- Managed daily operations, client relations and IT.
Receptionist
Plasco ID
Miami Lakes
05.2021 - 05.2022
- Maintained organized filing system for confidential client information per company policy.
- Performed accurate data entry into multiple computer systems, ensuring timeliness.
- Greeted visitors and directed them to appropriate personnel while managing high call and email volumes.
- Executed clerical tasks including filing, photocopying, transcribing, and faxing.
- Provided administrative support by organizing documents, scheduling, and facilitating communication among team members.
- Addressed customer inquiries and complaints, delivering timely resolutions.
- Upheld client confidentiality regarding personal and financial information.
- Sorted invoices for accounting by date stamping and filing according to vendor code.
Host
Outback Steakhouse
Miami
02.2021 - 02.2022
- Managed incoming calls during busy shifts.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Contributed to team efforts by accomplishing related tasks as needed.
- Provided excellent customer service by anticipating customer needs.
- Managed dining room layout to maximize efficiency of staff members.
- Served as point-of-contact for resolving guest complaints or special requests.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Education
Bachelor of Science - Bachelors of Science in Nursing
West Coast University
Doral, FL06-2027
High School Diploma -
Miami Coral Park Senior High
Miami, FL05-2022
Skills
- Team leadership and management
- Patient care
- Clinical documentation
- Time management
- Crisis management
- Patient confidentiality
- Healthcare compliance
- Patient communication
- Relationship management
- Problem-solving
- Cross Training
- Time Management
- Fluently Bilingual verbal, written and speaking (English and Spanish)
- Type Coding understanding Medical Terminology
- Patient Information Verification
- Data Entry
- Multitasking and organization
- Team Collaboration
- Attention to detail
- Fast Learner
- Customer Complaint Resolutions
- Flexible schedule
- Punctual
Timeline
Receptionist
University Of Miami Hospital And Clinics
11.2024 - Current
Sales Lead Keyholder
Bath and Body Works, Limited Brands
04.2022 - 11.2024
Receptionist
Plasco ID
05.2021 - 05.2022
Host
Outback Steakhouse
02.2021 - 02.2022
Bachelor of Science - Bachelors of Science in Nursing
West Coast University
High School Diploma -
Miami Coral Park Senior High
Similar Profiles
Marcia BarnabyMarcia Barnaby
Registered Nurse, Hematology/Oncology and Bone Marrow Transplant Nurse at University Of Miami Hospital And ClinicsRegistered Nurse, Hematology/Oncology and Bone Marrow Transplant Nurse at University Of Miami Hospital And Clinics
Raven AustinRaven Austin
Medical Billing and Collections at University of Miami Hospital and ClinicsMedical Billing and Collections at University of Miami Hospital and Clinics
Jorge PerezJorge Perez
Case Manager at University of Miami Hospital and ClinicsCase Manager at University of Miami Hospital and Clinics
Lisandra Leiva RamirezLisandra Leiva Ramirez
Clinical Assistant, Imaging Services at University Of Miami Hospital And ClinicsClinical Assistant, Imaging Services at University Of Miami Hospital And Clinics
AGUSTINA ROSSATOAGUSTINA ROSSATO
Paralegal at The Berman Group - Fully RemoteParalegal at The Berman Group - Fully Remote