Customer Service professional bringing top-notch skills in communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Hi, I’m
Nicole Espitia
Holbrook,Arizona
Summary
Overview
10
years of professional experience
Work History
The Healing Quartz Co
Small Business Owner
12.2021 - Current
Job overview
- Oversee the daily operations of small online and local vendor business
- Manage customer service, ensuring high customer satisfaction
- Create custom orders when requested.
- Promote business via social media to generate leads and maximize brand identity.
- Fulfill customer shipping needs by completing all purchase orders and customer invoices.
- Research trends and current innovations to determine competition and develop competitive pricing points.
- Participate in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Interact well with customers to build connections and nurture relationships.
- Manage purchasing, sales, marketing and customer account operations efficiently.
- Monitor daily cash discrepancies and inventory.
- Supervise creation of exciting merchandise displays to catch attention of store customers.
Home
Stay at Home Parent
05.2017 - Current
Job overview
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Supported child's social and emotional development by encouraging understanding of others and positive self-concepts.
Humble Pie
Shift Supervisor/ Server
08.2013 - 05.2017
Job overview
- Helped store management meet standards of service and quality in daily operations.
- Completed cash and credit card transactions. accurately using POS software.
- Completed store opening and closing procedures.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Assisted with writing weekly staff schedules.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Business Arizona State University
from Organizational Studies
University Overview
Organizational Studies is an interdisciplinary course of study focusing on administrative, economic, political, psychological and sociological factors that affect cooperative humansystems. emphasizes an understanding of how organizations operate, how they affect society and how they change.
Skills
- Customer Service
- New Business Launch
- POS Inventory System Operation
- Small Business Sales Transactions
- Active Listening
- Staff Training
- Critical Thinking
- Conflict Resolution
- Administrative and Office Support
Timeline
Small Business Owner
The Healing Quartz Co
12.2021 - Current
Stay at Home Parent
Home
05.2017 - Current
Shift Supervisor/ Server
Humble Pie
08.2013 - 05.2017
Business Arizona State University
from Organizational Studies
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