Nicole Essellier
Santa Barbara,CA
Summary
Insightful Manager with experience directing, improving and growing operations through effective employee motivational strategies and strong leadership. Proven excellence in customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated coaching, mentoring, and morale-building abilities to enhance employee engagement and boost performance.
Life Long Passionate Animal Lover, Dog Rescuer and
Dog Rehabilitator.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Operations Manager /Director - HR
Regenerate Health Medical Center
04.2019 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through building positive rapport and trust.
- Interacted well with customers to build connections and nurture relationships.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Plan, research, design, create and post overall engaging social media, news letters and blog posts to drive sales, loyalty and community belonging.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Business Owner
Crowdspending
06.2012 - 10.2018
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Corresponded with online customers to address questions about service and policies.
- Tested website features and functionality for optimal performance.
Contractor
Maverick Real Estate Partners
08.2005 - 06.2012
- Consulted with customers to assess needs and provide optimal interior design options for their unit
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Coordinated changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Collaborated with clients and developers to define project requirements and deliverables.
- Devise strategic schedule for multi unit project finalization of units, walk through inspections and move in dates to provide seamless flow for occupancy of units.
Director of Customer Support
The Walker Group
03.2002 - 09.2005
Senior Manager
Telligence
09.1999 - 03.2002
Customer Service Call Center Manager
Visa Card Services, CIBC
03.1994 - 08.1999
Education
Mayo Manipulative Functional Therapy Canine - Animal Well-Being / Rehab / Preventative
Hollistic Animal Studies Angels Animals LLC
Phoenix, AZ (online)08.2023
Computer Information Systems Diploma (Honors) - Systems Engineer
Microsoft Certified Systems Engineering
Pitman Business College 05.2000
Masters Culinary Arts - Culinary Arts
University Balgrist
Zurich Switzerland05.1985
High School Diploma -
Riedtly School
Zurich Switzerland05.1982
Skills
- Operational Management and Efficiency
- Business Planning
- Strategic Planning
- Goal Attainment
- Creative Solutions
- Brand Management and Marketing
- Productivity Performance
- Customer Relationship Management
- Issue and Conflict Resolution
- Coaching and Mentoring
- Team Mentoring
- Motivational Leadership
Certification
- Foundations of Leadership
- Achieving Extraordinary Customer Relations
- 7 Habits of Highly Effective People (Steven Covey)
- Principle Centered Leadership
- Strategic Thinking
- Myers Briggs Personality Types and the work place
Languages
German
Professional Working
French
Elementary
Additional Information
Passionate about animals and animal welfare. Lifelong involvement in rescue, training and working to rehabilitate shelter Dogs. Intuitive to animal energy, mentality and behavior. Extremely comfortable working with Dogs of all backgrounds and behaviors.
Timeline
Operations Manager /Director - HR
Regenerate Health Medical Center
04.2019 - Current
Business Owner
Crowdspending
06.2012 - 10.2018
Contractor
Maverick Real Estate Partners
08.2005 - 06.2012
Director of Customer Support
The Walker Group
03.2002 - 09.2005
Senior Manager
Telligence
09.1999 - 03.2002
Customer Service Call Center Manager
Visa Card Services, CIBC
03.1994 - 08.1999
Mayo Manipulative Functional Therapy Canine - Animal Well-Being / Rehab / Preventative
Hollistic Animal Studies Angels Animals LLC
Computer Information Systems Diploma (Honors) - Systems Engineer
Microsoft Certified Systems Engineering
Masters Culinary Arts - Culinary Arts
University Balgrist
High School Diploma -
Riedtly School
- Foundations of Leadership
- Achieving Extraordinary Customer Relations
- 7 Habits of Highly Effective People (Steven Covey)
- Principle Centered Leadership
- Strategic Thinking
- Myers Briggs Personality Types and the work place
Similar Profiles
Damarah AlvaradoDamarah Alvarado
Receptionist at Regenerate Laser MedspaReceptionist at Regenerate Laser Medspa
Timothy BartinTimothy Bartin
Owner/Consultant at Regenerate Life AcresOwner/Consultant at Regenerate Life Acres
LaTonia FaustLaTonia Faust
Unit Secretary/ Nursing Assistant I/Team Leader at Vidant Medical Center/ECU Health Medical CenterUnit Secretary/ Nursing Assistant I/Team Leader at Vidant Medical Center/ECU Health Medical Center