Nicole Esteban
Tracy,CA
Summary
Experienced Lean Specialist and Executive Assistant with 18 years of expertise in continuous improvement, executive and administrative support, and patient care services. Excelled in enhancing customer satisfaction and employee performance through meticulous attention to detail and effective team building. Proven expertise in office management and lean manufacturing tools. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Kaizen Specialist
Washington Hospital
03.2017 - 09.2024
- Streamlined communication by managing calendars, emails, phone calls, and scheduling meetings.
- Conducted frontline training on daily management system.
- Conducted frontline training on daily management system to executive team.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Collected, arranged, and input information into database system.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Improved process efficiency by implementing Lean principles and methodologies in various projects.
- Assisted in the establishment of visual management systems throughout the organization, driving transparency and accountability.
- Assisted in value stream mapping exercises for better understanding of current processes and identification of improvement opportunities.
- Successfully supported multiple rapid improvement events.
- Facilitated gemba walks to observe processes firsthand, gathering insights that informed targeted improvements across operations.
- Participated and facilitated lean/education/training to employees.
- Conducted root cause analysis using fishbone diagrams and other problem-solving tools to pinpoint issues hindering peak performance levels.
- Implemented Kanban systems within relevant departments to optimize inventory management practices while reducing lead times for critical resources.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
Registration Clerk
Washington Hospital
11.2006 - 03.2017
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Entered patient information into payment system accurately for billing purposes.
- Contributed to the development of departmental policies and procedures by actively participating in meetings and offering valuable insights based on experience and expertise.
- Recognized for consistently achieving high levels of accuracy in processing complex authorization requests under tight deadlines.
- Completed registration paperwork, verifying accurate patient information.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
Education
National Certified Medical Assitant - Medical Assisting
Unitek College - Fremont
Fremont, CA2006
Skills
Executive and Administrative Support
Lean Management
Daily Management Systems
Meticulous attention to detail
Calendar Management
Visual management techniques
Training and Coaching Abilities
Database Management
Timeline
Kaizen Specialist
Washington Hospital
03.2017 - 09.2024
Registration Clerk
Washington Hospital
11.2006 - 03.2017
National Certified Medical Assitant - Medical Assisting
Unitek College - Fremont
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