Nicole Eubank
Moreno Valley,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
19
19
years of professional experience
Work History
Administrative Services Assistant
Riverside County Information Technology
06.2021 - Current
- Department On-boarding and out-processing coordinator
- Processing HR forms Manage/Track reports and logs such as SLOC clearances, requisition status, Real Time Roster Records Retention Coordinator
- Badges - Schedule printing: New Hires/Contractors/RSO clearances
- Performance Mgt. Administrator for RivCo Talent (Department Specific)
- Security Liaison for the Department
- Peoplesoft updates: Report changes, address, and phone number
- Process HR forms Employees provide me
- Facilitate changes for the employee and be the go between
- Prepare Employee Transaction Form’s (ETF)
- Probation Report-Send out reminders to Management for employees passing probation
- Answer general questions for RCIT staff and provide direction to HR forms
- Assist management with preparing TAP job order forms, extension forms, Classification Transaction Request (CTR) and Candidate Requisition Form (CRF)
- o Process them to the appropriate HR team
- Streamlined office processes by implementing efficient filing and organizational systems.
- Enhanced team productivity by coordinating schedules and maintaining calendar appointments for executives.
- Reduced operational costs with careful management of office supply inventory and budget tracking.
- Improved communication among departments, facilitating cross-functional collaboration and project completion.
- Assisted development and implementation of new administrative procedures.
Office Assistant lll
Riverside County Information Technology
04.2019 - 06.2021
- Promoted to Office Assistant lll
- Back up to HR Rep Coordinator
- Processing HR forms
- Updating personnel files
- Onboarding and out-processing of employees
- Security Liaison
- Secretarial Support for BAS Team within RCIT
- Covid tracking and reporting
- Schedule interviews and help prepare for interview exams
- Records retention
- Travel and Training
- Process PSEC site repair orders in RivcoPro
- Maintain RCIT’s organizational chart and phone directory
- Schedule and coordinate meeting appointments in outlook for Executives and RCIT staff
- Review reports, forms, and records for accuracy, completeness, and compliance with applicable ordinances
- Experience with answering questions involving searching for and summarizing technical data, laws, policies or procedures using the internet and contacts in other County departments
- Proficient in Microsoft Office Suite, Remedy, Service Now, SharePoint, PeopleSoft Financials, and Cisco Phone System
- Team worker with excellent communication skills, high level customer service experience and a passion for getting results.
Office Assistant ll
Riverside County Information Technology
01.2012 - 04.2019
- Promoted to Office Assistant ll
- Perform complex clerical work requiring the application of laws, policies, procedures, and specialized terminology
- Manage multiple phone lines for multiple agencies including Riverside County’s Public Information line, and the RCIT mainline
- Responsible for providing information to the public and interdepartmental representatives in situations where judgment and interpretation of departmental policies and regulations are required
- Schedule and coordinate meeting appointments in outlook for Executives and RCIT staff
- Manage Executive Management calendars
- Maintain a backup of systems, archived record library and reference logs
- Coordinate county vehicles pool
- Accounts receivable and deposits
- Responsible for RCIT invoicing reports
- Create Requisitions for renewals and new purchases
- Request initial quotes for product purchases
- Obtain Letter of Authorization from Department Heads
- Payment follow up from vendor
- Prepare departmental request for proposal/bids
- Create and update meeting materials for several executive monthly meetings
- Maintain and update the RCIT organizational chart and phone directory
- Organize different campaigns and fundraisers
- Schedule interview for job candidates
- Receive and file employee time sheets
- Distribute incoming mail
- Keep the SharePoint RCIT InTouch Intranet sit updated
- Coordinate travel and training
- Order business cards
- Maintain and order supplies
- Assist HR clerk with revising RCIT policies/ procedures, compiling new employee handbooks, among other duties
- Trained and supervised other office assistants on performing basic clerical job duties
- Filing, fax, photocopying, typing, order supplies and Stock other duties as required.
Office Assistant I
County of Riverside the OASIS Project
04.2005 - 01.2012
- Office Assistant I
- Perform clerical work requiring the application of policies, procedures
- Answer incoming calls and use of large multiline phone, as well as answering directors’ line
- Schedule appointments and meetings in Outlook
- Provide clerical support to staff
- Schedule employees for training
- Maintain and troubleshoot office equipment
- Report facility problems
- Create and submit Journal entries for Financials and HRMS
- Update and enter amounts on spreadsheets for departmental revenue ledger
- Mail out Transaction reports each month
- Update authorization to drive log
- Organize many different campaigns
- Set up interviews for job candidates
- Worked with department representative in creating PO’s, Requisitions, processing payroll and distributing Dazel reports from PeopleSoft HRMS
- Coordinate and conduct Monthly Safety inspections
- Update FLMA paperwork and activity panels into PeopleSoft
- Primary representative for health benefits
- Creating Standard office procedures
- Maintained Non-fixed Assets
- Reconciled RCIT Telephone billing
- Clean cubicles for new employees
- Sort and distribute incoming mail
- Create nameplates
- Filing, fax, photocopying, typing and order supplies and other duties as required.
Skills
- File Organization
- Proofreading
- Multitasking
- Customer service
- Problem-solving abilities
- Project Planning
Certificates Training
- MS word l and ll
- Excel l
- LVPO Training consisting of Requisition Sourcing, Purchase order and Contracts, Professionals Assistance Academy
Timeline
Administrative Services Assistant
Riverside County Information Technology
06.2021 - Current
Office Assistant lll
Riverside County Information Technology
04.2019 - 06.2021
Office Assistant ll
Riverside County Information Technology
01.2012 - 04.2019
Office Assistant I
County of Riverside the OASIS Project
04.2005 - 01.2012
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