Nicole Evans
Hanahan,SC
Summary
Outgoing and self-driven Front Desk Manager skilled at providing excellent customer service , managing all areas of the front office department. Very organized , exceptional communication skills and work well under pressure. With over seventeen years of experience, forming relationships with clients and staff are very important to me.
Overview
19
19
years of professional experience
Work History
Front Desk Supervisor
Pet Vet Animal Hospital
03.2008 - Current
- Scheduling of front desk staff
- Ordering of all supplies for office and hospital
- Preparing estimates for surgical and routine hospital visits
- Going over estimates with clients
- Hiring / interviewing for front office staff
- Assisting receptionist with training/ medical knowledge
- Manage scheduling for multi doctor practice to ensure proper flow.
- Answering phones
- Providing phone Triage
- Checking clients in and out ( taking payments )
- Precise record keeping
- Providing information of prescription medication
Veterinary Receptionist
Ohlandt Veterinary Clinic
01.2005 - 02.2008
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Maintained current and accurate medical records for patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Printed prescription requests and queries in compliance with practice protocol.
Education
GED -
North Henderson High School
Hendersonville, NC06.1999
Skills
- Attention to Detail
- Record Request Management
- Veterinary Medical Records Software
- Discharging Patients
- Appointment Scheduling
- Record keeping
- Filling Prescriptions
- Customer Service
- Relationship Building
- Payment Processing
- Customer Interaction
- Schedule Coordination
- Effective Multitasking
Timeline
Front Desk Supervisor
Pet Vet Animal Hospital
03.2008 - Current
Veterinary Receptionist
Ohlandt Veterinary Clinic
01.2005 - 02.2008
GED -
North Henderson High School
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