NICOLE EVANS
Lakeland,FL
Summary
An experienced professional with excellent communication, interpersonal, investigative, surveillance, reporting, observational and customer service skills. Proven ability to follow complex instructions. Extensive expertise in leadership, safety management and team development. Strengths include professionalism, empathy and solid communication skills. Additional skills: Time Management, Ability to Multi-Task, Integrity, Decision Making, Adaptability, Computer Proficiency, Detail-Oriented, Strong Sense of Urgency, Emotional Control
Overview
17
17
years of professional experience
1
1
Certification
Work History
Delivery Driver
Dominos
03.2020 - Current
- Present customers with a satisfactory experience by delivering pizza orders in a professional and punctual manner.
Independent Insurance Adjuster
Eberls Claim Service
06.2023 - 07.2023
- Answered customer questions regarding deductibles.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Independent Insurance Adjuster
Alacrity
09.2022 - 10.2022
- Answered customer questions regarding deductibles.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Independent Insurance Adjuster
Eberls Claim Service
09.2020 - 11.2020
- Answered customer questions regarding deductibles.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
Security Officer
Trident
08.2019 - 01.2020
- Assumed responsibility for the safety and security of client sites and property while providing protection to employees, customers and guests.
DART Security Guard
DFW Security Protective Force
11.2018 - 06.2019
- Maintained a safe and secure environment for customers and employees by patrolling and monitoring premises.
Safety Patrol Officer
Downtown Safety Patrol
12.2015 - 10.2018
- Demonstrated decisive verbal communication and strategic patrol routines to provide a safe and secure environment.
Security Officer
U.S. Security Associates
10.2012 - 12.2015
- Performed security checks, reports, securing entrances to and from property in accordance with the policies and procedures governing the hours of operation at each assigned location.
Jailer
Dallas County
09.2011 - 10.2012
- Provided supervision and control of inmates during booking, preliminary holdover, identification, confinement, recreation, visitation, release and all other aspects of incarceration within a secure facility of the Dallas County jail system.
Housekeeper
Gospel Tabernacle Ministries
01.2007 - 01.2008
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
High School Diploma -
Berne Academy
Dallas, TXCollege Coursework Completed in Criminal Justice -
El Centro College
Dallas, TXCollege Coursework Completed in Criminal Justice -
Bacone College
Muskogee, OKSkills
- Cargo Handling
- Dispatch Communication
- Product Promotion
- Load Balancing
- Safe Driving
- Clean
Certification
- Adjuster Licenses for TX
- Adjuster Licenses for FL
- State Farm Certified
- NITCA
Licenses
- Adjuster Licenses for TX
- Adjuster Licenses for FL
- State Farm Certified
- NITCA
Timeline
Independent Insurance Adjuster
Eberls Claim Service
06.2023 - 07.2023
Independent Insurance Adjuster
Alacrity
09.2022 - 10.2022
Independent Insurance Adjuster
Eberls Claim Service
09.2020 - 11.2020
Delivery Driver
Dominos
03.2020 - Current
Security Officer
Trident
08.2019 - 01.2020
DART Security Guard
DFW Security Protective Force
11.2018 - 06.2019
Safety Patrol Officer
Downtown Safety Patrol
12.2015 - 10.2018
Security Officer
U.S. Security Associates
10.2012 - 12.2015
Jailer
Dallas County
09.2011 - 10.2012
Housekeeper
Gospel Tabernacle Ministries
01.2007 - 01.2008
High School Diploma -
Berne Academy
College Coursework Completed in Criminal Justice -
El Centro College
College Coursework Completed in Criminal Justice -
Bacone College
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