Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Nicole Everts

Neenah,WI

Summary

Customer-oriented store manager offering 25 plus years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Store Manager

Gordon Food Service
Green Bay, WI
03.2024 - Current
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Assessed operational efficiency of the store's departments.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Monitored inventory levels and placed orders to restock shelves.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Assistant Store Manager

Kwik Trip
Oshkosh, WI
08.2023 - 03.2024
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Provided training to new employees on company policies and procedures.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.

Assistant Store Manager

Gordon Food Service
Appleton, WI
07.2020 - 08.2023
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Maintained a safe working environment by enforcing safety regulations.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Coached and developed store associates through formal and informal interactions.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

General Merchandise Manager

Pick N Save
Neenah, WI
06.2018 - 07.2020
  • Developed merchandising strategies to maximize sales and profits.
  • Established relationships with key vendors to secure discounts or exclusive deals.
  • Managed multiple projects simultaneously while meeting deadlines consistently.
  • Organized special events such as sales promotions, clearance sales.
  • Analyzed customer buying patterns and trends to inform purchasing decisions.
  • Monitored store performance metrics such as profit margins, sales volume.
  • Created promotional displays for store windows and shelves.
  • Coordinated with vendors to replenish product supplies as needed.
  • Supervised staff in the selection, pricing, and stocking of merchandise.
  • Assigned tasks and monitored progress of subordinates on a daily basis.
  • Ensured compliance with all applicable laws related to retail operations.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.

Assistant Store Manager

Kwik Trip
Green Bay, WI
04.2014 - 07.2018

Education

High School Diploma -

Whitnall High School
Greenfield, WI
06-1999

Skills

  • Operational budgeting
  • Employee Training
  • Customer Service Management
  • Team Development
  • Store Merchandising
  • Operations Management
  • Retail Inventory Management
  • Leading Staff Meetings
  • Opening and closing procedures
  • Problem-Solving
  • Employee Scheduling
  • Documentation And Reporting
  • Employee supervision and motivation

Certification

  • Food Safe State Certified through 2028

Accomplishments

  • Store of the Quarter 2023

Timeline

Store Manager

Gordon Food Service
03.2024 - Current

Assistant Store Manager

Kwik Trip
08.2023 - 03.2024

Assistant Store Manager

Gordon Food Service
07.2020 - 08.2023

General Merchandise Manager

Pick N Save
06.2018 - 07.2020

Assistant Store Manager

Kwik Trip
04.2014 - 07.2018

High School Diploma -

Whitnall High School
Nicole Everts