Nicole Eye
Sioux Falls,SD
Summary
Experienced healthcare professional with 20 years in the industry, specializing as a Pain Management Clinician for the past 15 years. Proven expertise in applying management concepts to effectively advocate for patient and organizational needs. Exceptional collaboration skills foster teamwork and enhance problem-solving capabilities, leading to the development of tailored Pain Management plans. Strong leadership abilities guide multidisciplinary teams to achieve optimal patient outcomes and improve organizational performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medtronics Faculty Presenter
Medtronics, Inc.
04.2022 - Current
- Delivered persuasive speeches tailored to specific audiences.
- Facilitated discussion among attendees following each presentation.
- Responded promptly to questions posed by audience members during the presentation.
- Organized and prepared materials for presentations, including visuals and handouts.
- Developed and presented engaging educational content to diverse audiences.
- Established and maintained professional relationships with industry experts and thought leaders to enhance presentation content.
- Tailored presentation content and delivery style to suit diverse audiences, ranging from industry professionals to general public.
- Developed and delivered comprehensive presentations on various topics, ensuring audience engagement and information retention.
- Drafted speaking points using language appropriate for audience age group, knowledge, and background.
- Coordinated with technical staff to ensure all audio-visual equipment was properly set up and functioning for presentations.
Pain Clinical Specialist Pharmacist
Avera Mckennan
Sioux Falls, SD
05.2012 - Current
- Lead clinical pharmacist in development of an Acute Pain Service team for a level 5 trauma 400+ bed hospital
- Multidisciplinary team rounding on all patients consultation for pain management
- Provide pain physicians with clear and concise information based on the review of the patient
- Develop individualized pain management regimens for each patient
- Educate ancillary staff (pharmacists, nurses, technicians, providers, etc) across a 5 state region on basic clinical pain management
- Develop data driven pain management policies, procedures, and protocols
- Order medication for weekly intrathecal pain pump refills for interventional pain clinic patients
- Evaluate patients clinically for interventional pain services such as spinal cord stimulation, Intrathecal targeted drug delivery, kyphoplasty, or an other specific interventional pain procedure
- Interrogate patient's intrathecal pain pump for evaluation of appropriate dosing and functioning
- Precept pharmacy residents and students
- Manage pyxis machine inventory for interventional pain clinics
- Enter preoperative antibiotics for surgical pain management interventional procedures
- Assist physician with opioid conversions when initiating intrathecal targeted drug delivery
- Aid in adjusting dosing of IT pain pump as directed by physician
- Evaluate data for research driven purposes
Staff Pharmacist
Avera Mckennan
Sioux Falls, SD
06.2007 - Current
- Communicated the potential issues and reactions of specific medications for patients ranging from children to geriatrics.
- Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance.
- Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
- Administered a wide range of medication options in alignment with individual needs.
- Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
- Processed and labeled prescriptions with proper data and directions for use.
- Dispensed and delivered patient medications to patients throughout the hospital.
- Ensured compliance with strict health, industry, and organizational regulations.
- Lead and performed all aspects of pharmacy operations, ensuring continuous delivery of quality products and services in alignment with physician orders and prescriptions.
- Calculated, weighed, measured and mixed ingredients with expert precision.
- Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas.
- Checked prescriptions for appropriate dosage, drug interactions or allergies before dispensing medications.
- Identified significant drug allergies and potential interactions by assessing patient profiles.
- Communicated directly with doctors' offices via telephone, fax and email.
- Oversaw proper maintenance of drug inventory levels, ordering medications and supplies in alignment with patient needs.
- Oversaw the pharmacy technicians' drug preparation and distribution activities to provide safe, efficient care for patients.
Pharmacist
HyVee Pharmacy
Sioux Falls, SD
06.2006 - 06.2008
- Instructed individuals on the proper use of blood pressure monitors and other medical devices.
- Checked patient orders against histories, assessed insurance coverage and counted out medicines.
- Provided patients with pamphlets and verbal instructions about how to properly take, handle and store medications.
- Counseled and advised patients on the treatment of their ailments.
- Ordered supplies according to expected pharmacy needs.
- Managed medication inventory.
- Dispensed and controlled both prescription and non-prescription medications.
- Verified accuracy and completeness of information on prescription and refill requests.
- Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
- Oversaw the pharmacy technicians' drug preparation and distribution activities to provide safe, efficient care for patients.
- Entered new patient profiles and prescriptions into medication input software system.
- Mixed various pharmaceutical preparations according to written prescriptions.
- Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers.
- Provided friendly customer service at prescription drop-off and pick-up counters.
- Calculated, weighed, measured and mixed ingredients with expert precision.
- Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage.
- Communicated with all customers and staff in a pleasant and professional manner.
- Successfully assisted customers with medical issues and provided valuable healthcare counseling.
- Advised customers on the selection of medication brands, medical equipment or healthcare supplies.
- Verified patient data and billing information.
- Proficiently processed and dispensed written, oral and electronic prescriptions.
- Strictly maintained customer and patient confidentiality.
Pharmacy Resident
Avera Mckennan
Sioux Falls, SD
06.2006 - 06.2007
- Completed pharmacy practice rotations in the following, but not limited to, areas; Women's health, Pediatrics, Internal Medicine, Oncology, Psychiatry, and Critical Care.
- Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
- Counseled patients on appropriate use of over-the-counter and prescription medications.
- Answered patient questions and data requests.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Delivered pharmacological education to patients by responding to and answering questions and explaining medication side effects.
- Reviewed and monitored patient medication files and lab data in hospital setting.
- Dispensed drugs in hospital environments.
- Attended healthcare conferences and seminars.
- Detected and reported therapeutic incompatibilities.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
- Worked with pharmacy technicians to expedite urgent requests.
- Counseled patients on drug therapies to ensure proper intakes.
Education
Doctor of Pharmacy - Pharmacy
South Dakota State University
Brookings, SD05.2006
Bachelor of Science - Pharmaceutical Sciences
South Dakota State University
Brookings, SD05.2004
Skills
- Exceptional patient care and interaction
- Strong decision-making ability
- Efficient and accurate
- Skilled in clinical interventions
- Strong clinical background
- Patient care optimization
Affiliations
- ACCP/ASHP Pain Management Preparatory Review Course - Pharmacologic Delivery and Interventional Nuances chapter author (2025)
- Dr Lisa Stearns Academy - Medtronic (inaugural class of 2021)
- Role Delineation Study (RDS) panel for Board of Pharmacy Specialties (BPS) through ASHP (2021)
- Peer review journal articles (2020-present)
- Expert Consultant Panel, Wolters Kluwer (2018-present)
- Specialty Consultants Panel, Pharmacist Letter (2018-present)
- Grievance committee (2017-2020)
- Outsourced Sterile products standardization (2018-2020)
- Preceptor of the year (2022,2013)
- Pain OPS council (2011-2016)
- Pharmacy- Nursing Committee (2009-2012)
Certification
- In good standing with the South Dakota Board of Pharmacy (License No 5458)
- Basic Life Support (2006 - present)
- Advanced Cardiac Life Support (2006 - present)
Presentations
- "A Whole New World: Pain Management Strategies in a World of Pain Crisis" (SD Association of Nurse Anesthetists Oct 2023)
- "Intrathecal Targeted Drug Delivery (ITDD) in Patients with Pain Related to Advanced Cancer" (Annual Assembly Hospice & Palliative Care Mar 2023)
- "Intrathecal Targeted Drug Delivery" Podcast (American Society of Health System Pharmacists 2023)
- "Enhanced Recovery After Surgery/Enhanced Surgical Recovery " Podcast (American Society of Health System Pharmacists 2022)
- "Truth Be Told: Strategies for Setting Expectations in Pain Management" (American Society of Health System Pharmacists Midyear Clinical Meeting Dec 2020)
- "Why Am I Only Offering Oncology Pain Patients Opioids? Is There Anything Else, Anything at All?" (American College of Clinical Pharmacy Annual Meeting Oct 2020/American Society of Health System Pharmacists Midyear Clinical Meeting Dec 2020)
- "Mind the Gap: Filling in the holes of all things pain" (American Society of Health System Pharmacists Midyear Clinical meeting Dec 2019)
- ”Opioid Use and Abuse in Pregnancy and Beyond” (South Dakota Perinatal Association Sept 2018)
- ”Clinical Pearls of Acute Pain Management” (Parkston Medical Hospital/Clinic May 2018)
- ”Clinical Pearls of Pain Management in Pregnancy” (South Dakota Perinatal Association Sept 2015)
- ”Pain Management” (Academy of Physician Assistants Annual Meeting Sept 2015)
- ”Clinical Pearls in Multimodal Pain Management” (South Dakota Pharmacist Association Annual Meeting Aug 2014)
- ”Opioid Conversions and Equianalgesic Charts -Helpful or Hopeless” (Avera Palliative Care Learning Collaborative Series Feb 2013)
- ”Acute Pain Management Strategies” (6th District SD Medical Society Meeting Apr 2012)
- “Pain Management 101” (Annual Nursing Mandatory education 2011- present)
- Organization of an Acute Pain Service Protocol in Orthopedic Patients (poster presentation SDSHP Apr 2011)
Professional Memberships
- Society of Pain and Palliative Care Pharmacists ( 2017 - present)
- American Society of Pain Educators (2013 - present)
- Midwest Pain Society (2015 - present)
- American Academy of Pain Medicine, Affiliate Member (2009-2014)
- American College of Clinical Pharmacists (2006-2012)
- American Society of Health Systyem Pharmacists (2005 - present)
- South Dakota Pharmacist Association (2006 - present)
Timeline
Medtronics Faculty Presenter
Medtronics, Inc.
04.2022 - Current
Pain Clinical Specialist Pharmacist
Avera Mckennan
05.2012 - Current
Staff Pharmacist
Avera Mckennan
06.2007 - Current
Pharmacist
HyVee Pharmacy
06.2006 - 06.2008
Pharmacy Resident
Avera Mckennan
06.2006 - 06.2007
Doctor of Pharmacy - Pharmacy
South Dakota State University
Bachelor of Science - Pharmaceutical Sciences
South Dakota State University