Nicole Fajardo
Las Vegas,NV
Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Skilled in providing exceptional customer service, resolving customer issues, and training staff. Possesses ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Audit Specialist
Circa Hospitality Group
Las Vegas, NV
03.2024 - 08.2024
- Reduced financial discrepancies by conducting thorough internal audits and identifying areas for improvement.
- Prepared working papers, reports and supporting documentation for audit findings.
- Supported management in decision-making processes by providing detailed analyses of operational performance indicators derived from audit results.
- Assisted in maintaining compliance with regulatory requirements through diligent monitoring and reporting of audit findings.
- Efficiently managed multiple concurrent audit projects, ensuring timely completion without sacrificing quality or attention to detail.
Group Reservation Specialist
MGM Resort International
Las Vegas, NV
01.2024 - 03.2024
- Implemented a system for tracking special requests from clients, resulting in improved customization of services offered during their stay.
- Ensured clear communication between internal departments such as front office, housekeeping, and food and beverage regarding upcoming group bookings.
- Conducted regular follow-up calls with clients after their stay to gather feedback on their experience and identify areas for improvement within the department''s processes.
- Coordinated closely with event planners to facilitate seamless logistics for large groups staying at the hotel during events or conferences.
Guest Services Supervisor
Aria Resort And Casino
Las Vegas, NV
11.2021 - 01.2024
- Organized and prioritized work schedules of guest service agents to deliver adequate coverage
- Greeted and welcomed guests approaching front desk in accordance with standard operations
- Established and maintained attentive, friendly, and courteous hospitality at front desk
- Created reports of all guest service metrics to monitor performance
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Answered inquiries pertaining to hotel policies and services. As well as locations for eating and entertainment.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
Education
KINESIOLOGY -
Notre Dame de Namur University
Belmont, CA03.2017
Skills
- Computer Proficiency
- Leadership Experience
- Problem Solving Abilities
- Communication Skills
- Adaptability
- Customer Service
- Multitasking
- Self-Motivated
Timeline
Audit Specialist
Circa Hospitality Group
03.2024 - 08.2024
Group Reservation Specialist
MGM Resort International
01.2024 - 03.2024
Guest Services Supervisor
Aria Resort And Casino
11.2021 - 01.2024
KINESIOLOGY -
Notre Dame de Namur University