Nicole Fajardo
Las Vegas,NV
Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Skilled in providing exceptional customer service, resolving customer issues, and training staff. Possesses ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Audit Specialist
Circa Hospitality Group
03.2024 - 08.2024
- Reduced financial discrepancies by conducting thorough internal audits and identifying areas for improvement.
- Prepared working papers, reports and supporting documentation for audit findings.
- Supported management in decision-making processes by providing detailed analyses of operational performance indicators derived from audit results.
- Assisted in maintaining compliance with regulatory requirements through diligent monitoring and reporting of audit findings.
- Efficiently managed multiple concurrent audit projects, ensuring timely completion without sacrificing quality or attention to detail.
Group Reservation Specialist
MGM Resort International
01.2024 - 03.2024
- Implemented a system for tracking special requests from clients, resulting in improved customization of services offered during their stay.
- Ensured clear communication between internal departments such as front office, housekeeping, and food and beverage regarding upcoming group bookings.
- Conducted regular follow-up calls with clients after their stay to gather feedback on their experience and identify areas for improvement within the department''s processes.
- Coordinated closely with event planners to facilitate seamless logistics for large groups staying at the hotel during events or conferences.
Guest Services Supervisor
Aria Resort And Casino
11.2021 - 01.2024
- Organized and prioritized work schedules of guest service agents to deliver adequate coverage
- Greeted and welcomed guests approaching front desk in accordance with standard operations
- Established and maintained attentive, friendly, and courteous hospitality at front desk
- Created reports of all guest service metrics to monitor performance
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Answered inquiries pertaining to hotel policies and services. As well as locations for eating and entertainment.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
Education
KINESIOLOGY -
Notre Dame de Namur University
Belmont, CA03.2017
Skills
- Computer Proficiency
- Leadership Experience
- Problem Solving Abilities
- Communication Skills
- Adaptability
- Customer Service
- Multitasking
- Self-Motivated
Timeline
Audit Specialist
Circa Hospitality Group
03.2024 - 08.2024
Group Reservation Specialist
MGM Resort International
01.2024 - 03.2024
Guest Services Supervisor
Aria Resort And Casino
11.2021 - 01.2024
KINESIOLOGY -
Notre Dame de Namur University
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