Nicole Falconi
Jupiter,FL
Summary
Proven track record in delivering exceptional customer service and managing time efficiently, honed at Cricket Wireless and other roles. Skilled in teamwork and communication, adept at driving project completion and enhancing team dynamics. Achieved significant engagement increases through strategic social media use, showcasing an ability to adapt and excel in fast-paced environments.
Overview
8
8
years of professional experience
Work History
One Organized Mom
Team Members
10.2023 - Current
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
- Leveraged social media tools effectively to create buzz around events, driving increased registrations and engagement.
- Maintained clear communication channels between all parties involved in the event planning process, ensuring timely updates and issue resolution.
- Adapted swiftly to unforeseen circumstances during events, implementing contingency plans that minimized disruptions to attendees'' experience.
DSP
Direct Support Professional
03.2019 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Cashier
Pollo Tropical
02.2018 - 01.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Customer Services Assistant
Cricket Wireless
04.2016 - 04.2017
- Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
- Consistently met performance metrics while adhering to quality standards set by the company.
- Managed high call volumes effectively, maintaining professionalism and providing timely assistance.
- Developed rapport with customers through active listening and empathetic communication, fostering long-term relationships.
Education
High School Diploma -
Maria Inmaculada
Ecuador06.2012
Skills
- Attention to Detail
- Customer Service
- Time Management
- Teamwork and Collaboration
- Excellent Communication
Timeline
One Organized Mom
Team Members
10.2023 - Current
DSP
Direct Support Professional
03.2019 - 08.2020
Cashier
Pollo Tropical
02.2018 - 01.2019
Customer Services Assistant
Cricket Wireless
04.2016 - 04.2017
High School Diploma -
Maria Inmaculada
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