JIRA
Hi, I’m
Nicole Falvey
Boston,MA
Summary
Creative Senior Program Manager with exceptional background in the technology industry. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements. Seeking an Adjunct faculty position to foster academic learning, development and student success in Operational Leadership.
Overview
13
years of professional experience
1
Certification
Work History
AWS, Amazon Web Services
SENIOR PROGRAM MANAGER
2023.01 - Current (1 year & 8 months)
Job overview
- Represented AWS Prescriptive Guidance (APG) to global leadership, supporting regional summit events and influencing resource allocation for program success, demonstrating strong leadership and strategic acumen.
- Spearheaded the successful management of APG programs, driving collective AWS customer experience and best practices, resulting in a 20% increase in customer satisfaction scores.
- Strategically owned and managed the APG roadmap, contributing to monthly, quarterly, and yearly narratives, aligning with organizational goals, and achieving a 15% improvement in program efficiency.
- Led a diverse portfolio of programs aligned with the APG content lifecycle process, overseeing content flow from concept to publication, resulting in a 25% reduction in content delivery time.
- Collaborated with cross-functional teams, including Content Quality, Engineering, and Editorial, to ensure seamless program execution, leading to a 30% increase in content impact and usability.
- Coordinated with stakeholders at all levels to gather requirements, define objectives, and deliver results in alignment with content strategy, achieving a 25% increase in content alignment with customer needs.
- Acted as a scrum master for agile processes, streamlining workflows and eliminating excess processes, resulting in a 20% acceleration in program throughput.
- Utilized data analysis to drive insights and inform content decisions, contributing to a 15% increase in content value and impact.
Mahana Therapeutics
SENIOR PROGRAM MANAGER, MARKETING & COMMERCIAL
2022.01 - 2022.08 (7 months)
Job overview
- Consistently spotted the highest priority business initiatives and improvement areas, devising new processes or implementing new systems to bring those to life.
- Played a critical role as the operational owner of company-wide programs and strategic cross-functional initiatives led by Marketing such as the first company brand guidelines, the first company website redesign, and onboarding of Salesforce into the company's suite of sales tools.
- Set the foundation for how Mahana drives and manages efficient and scalable Marketing work while managing stakeholders and creating foundational communication expectations.
- Identified and built strong partnerships between Marketing and cross-functional groups to align on strategy and to enable the success of the Commercial organization, particularly by program managing the strategic planning to ensure there was a clear roadmap to achieve the 2022 GTM Commercialization goals.
- Strengthened collaboration across the Marketing team by understanding areas for improvement and establishing foundational processes, driving successful adoption. Resulting in the Marketing team's adoption of process tools like Asana (90% adoption rate), creating active work Portfolios, and setup skills and process improvement initiatives.
- Fostered an environment of respect, trust, and pride by building quality communication and collaboration practices that create opportunities for transparency, feedback, and understanding. This resulted in standards for collaboration and communication at Mahana, transparency using tools like Asana and Slack, and baselines established across all employees, contractors, and Agency partner collaboration.
CVS Health
MANAGER, AGILE PROJECT MANAGER
2017.01 - 2021.01 (4 years)
Job overview
- Brought projects to completion on time and within budget utilizing internal, external, and offshore resources and managing stakeholder expectations and employee workflow during sprints.
- Identified and resolved project and resource issues; facilitated discussions and decision-making amongst Engineering and Product Managers; and reported on iterative qualitative results.
- Supported, educated, and guided teams to use Scrum/Agile practices and values through weekly coaching meetings, daily reminders, and quarterly reviews.
- Achieved target of 90% of all FTEs taking SAFe/agile training through the launch of the first Scaled Agile Framework, Agile Release Train (840+ colleagues, contractors, stakeholders).
- Facilitated team building of trustful and safe environments through the removal of impediments by self-organization – resulting in 10% year-over-year improved productivity.
- Accelerated Rx Delivery of digital orders by 7% through the creation of big-picture project vision, enhanced communication, and guided collaboration.
- Stepped into the role of Product Manager, Product Owner, and Scrum Master on two teams simultaneously while staffing falls short and teams needed management support, drove increased story completion by 85%.
Liberty Mutual Insurance
PROGRAM MANAGER, DIGITAL MARKETING
2015.01 - 2017.01 (2 years)
Job overview
- Liaised with Consumer Marketing Program Manager and strategic partners to design the most profitable sources of pay-per-click/call traffic for each vertical (i.e Auto, Home, or Multipolicy Insurance).
- Prospected, developed, and managed relationships with new and prioritized traffic source partners.
- Managed key accounts to ensure the attainment of goals, including Steering Committee presentations, weekly strategy meetings, quarterly reviews, and agile testing methodologies for model development.
- Removed 25% of existing traffic sources by reviewing data and identifying the lack of consistent and measurable (non-BOT) traffic and refocusing attention on higher potential performers.
- Produced consistent and powerful brand message by auditing promotional materials, removing sixty-plus pieces of outdated and ineffective materials, and streamlining content every quarter.
- Replaced ineffective pay structure, bonuses, and high-cost low-performing partners with two industry-consistent pay-outs to lessen the company's vulnerability.
- Designed and tested two new partnerships per quarter to support non-traditional businesses representing new traffic opportunities.
Havas Media
CLIENT ENGAGEMENT DIRECTOR, NORTH AMERICA BUSINESS LEAD
2012.01 - 2015.01 (3 years)
Job overview
- Achieved engagement revenue, profitability, and customer satisfaction by enabling complex solution delivery.
- Introduced opportunities to execute service offerings, define new business opportunities, and exceed revenue and profitability goals.
- Managed digital/online media programs and collaborated with all service lines across the account (Media, Creative, Insights & Analytics) to ensure achievement of four client deliverables.
- Introduced affiliate marketing product strategy to the suite of Havas Media offerings, established a first-of-its-kind training program for employees, and launched the offering at three industry conferences.
- Improved Agency commission by $400k+ by redrafting existing Statements of Work for two key clients to include participation in the new affiliate marketing program.
Education
SUFFOLK UNIVERSITY SAWYER BUSINESS SCHOOL , Boston, United States
MBA from Supply Chain Management
05.2014
University Overview
- Professional Development: International Business Case Study Immersion Program
BOSTON UNIVERSITY , Boston, United States
Bachelor of Science from Communication - Public Relations
05.2008
University Overview
- Study Abroad: Sydney AUS, International Communications
Skills
- Project Management: JIRA/Rally/Asana, G Suite, Microsoft 365, Confluence/Slack/Zoom/Skype, Go2Meet/Webex, Scaled Agile; SAFe Advanced Scrum Master & SAFe For Teams Certified
- Product Management: Qualtrics, Google Analytics, Survey Monkey, Invision, Sketch, UserTesting, Miro
- Account Management: DocuSign, Salesforce, HootSuite, AWS Cloud Foundations Certified
- Instruction: Online Class Discussion, Individualized support, Online Teaching, Lesson development, Project-based learning, Business relationships
Websites
Certification
- Licensed Real Estate Professional - 2020
- Product Analytics Micro-Certified, Product School - 2022
- AWS Cloud Practitioner Certified, AWS - 2023
Software
Rally
Asana
G Suite
Microsoft 365
Confluence
Slack
Zoom
Skype
Scaled Agile Framework
Go2Meeting
Webex
Qualtrics
Google Analytics
Survey Monkey
Invision
Sketch
UserTesting
Figma
Miro
DocuSign
Salesforce
HootSuite
Hobbies
Beyond my professional pursuits, I find balance and enjoyment through a variety of activities. When I'm not working, I can be found on the water, either fishing or exploring by boat. At home, I enjoy tending to my garden and spending quality time with my dog. I'm also passionate about lifelong learning and giving back to the community, which I fulfill through ongoing educational pursuits and volunteer work.
Accomplishments
- Created quarterly business review documents for socialization across AWS.
- Created PRFAQ documents to introduce new ideas and/or products to stakeholders at AWS.
- Collaborated with team of 75 in the development of a Portfolio Management Tool for Sales & Delivery organizations.
- Created & trained employees on program management best practices, becoming organizational expert in the field.
Timeline
SENIOR PROGRAM MANAGER
AWS, Amazon Web Services
2023.01 - Current (1 year & 8 months)
SENIOR PROGRAM MANAGER, MARKETING & COMMERCIAL
Mahana Therapeutics
2022.01 - 2022.08 (7 months)
MANAGER, AGILE PROJECT MANAGER
CVS Health
2017.01 - 2021.01 (4 years)
PROGRAM MANAGER, DIGITAL MARKETING
Liberty Mutual Insurance
2015.01 - 2017.01 (2 years)
CLIENT ENGAGEMENT DIRECTOR, NORTH AMERICA BUSINESS LEAD
Havas Media
2012.01 - 2015.01 (3 years)
SUFFOLK UNIVERSITY SAWYER BUSINESS SCHOOL
MBA from Supply Chain Management
BOSTON UNIVERSITY
Bachelor of Science from Communication - Public Relations
- Licensed Real Estate Professional - 2020
- Product Analytics Micro-Certified, Product School - 2022
- AWS Cloud Practitioner Certified, AWS - 2023
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