Nicole Farrenkopf
Sarasota
Summary
Professional in health services with extensive experience in administration and leadership. Proven track record of enhancing operational efficiency and ensuring quality patient care. Skilled in regulatory compliance, budget management, and staff development. Strong focus on team collaboration and adaptable to changing needs. Highly reliable with results-driven approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bar Manager
Brine Seafood and Raw Bar
Sarasota, FL
02.2021 - Current
- Updated bar menu for alternating seasonal and holiday promotions.
- Recruited, hired and trained new members of bar staff.
- Provided exceptional customer service at all times, resolving complaints quickly and professionally.
- Built and managed team to keep daily operations running smoothly.
- Monitored daily operations, including cash handling procedures and staff performance reviews.
- Maintained positive relationships with suppliers by promptly responding to inquiries or requests.
- Conducted regular meetings with staff members to discuss goals, feedback and areas of improvement.
Patient Access Representative
Sarasota Memorial Hospital
Sarasota, FL
08.2025 - 02.2026
- Managed patient check-in and registration processes to ensure accurate data collection.
- Assisted patients in navigating insurance verification and eligibility inquiries efficiently.
- Provided outstanding customer service by addressing patient concerns and directing them to appropriate resources.
- Coordinated with clinical staff to optimize appointment scheduling and minimize wait times for patients.
- Streamlined front desk operations, enhancing workflow efficiency and improving patient satisfaction ratings.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Intern
Sarasota Memorial Hospital
Sarasota, FL
05.2025 - 08.2025
- Previewed each department that contributes to the revenue cycle.
- Assisted healthcare teams with patient documentation and data entry, ensuring compliance with hospital protocols.
- Collaborated with multidisciplinary teams to improve communication and streamline workflow processes.
- Participated in training sessions on electronic health record systems, increasing proficiency in patient data management.
- Coordinated logistics for patient appointments and procedures, optimizing scheduling accuracy and resource allocation.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Bartender
Turtles Restaurant on Little Sarasota Bay
Sarasota, FL
11.2014 - 08.2020
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Utilized problem solving skills to resolve customer complaints in a courteous manner.
- Trained and mentored new team members in proper bar operations.
Education
Bachelor of Science (B.S.) - Health Services Administration
State College of Florida
Bradenton, FL05.2026
Associate in Arts (A.A.) - Biology
State College of Florida
Bradenton, FL12.2019
Skills
- Verbal and written communication
- Time management
- Inventory management
- Service-oriented mindset
- Conflict resolution
- Rule enforcement
- Customer service
- Problem-solving
Certification
Certified Revenue Cycle Representative, HFMA, 2025
Timeline
Patient Access Representative
Sarasota Memorial Hospital
08.2025 - 02.2026
Intern
Sarasota Memorial Hospital
05.2025 - 08.2025
Bar Manager
Brine Seafood and Raw Bar
02.2021 - Current
Bartender
Turtles Restaurant on Little Sarasota Bay
11.2014 - 08.2020
Associate in Arts (A.A.) - Biology
State College of Florida
Bachelor of Science (B.S.) - Health Services Administration
State College of Florida