Nicole Felitti
Napa,Georgia
Summary
A detail-oriented, creative and self-motivated service industry professional with 15+ years experience in all aspects of food and beverage operations. Including training, managing, scheduling and event planning. Proven track record of increasing sales, conceptualizing visions, arranging and coordinating events as well as managing all logistics and operations of a full service restaurant.
Overview
23
23
years of professional experience
Work History
Lead Greeter, Key, Manager
Hillstone Restaurant Group
03.2018 - Current
- Provided friendly, attentive service throughout peak times for responsive guest care.
- Created and implemented systems for success at the greet station and for all outgoing take-home orders.
- Controlled costs to keep two distinct businesses operating within budget and increasing profits.
- Used hospitality focused industry expertise and analytical nature to resolve guest concerns and promote loyalty within mutiple facets of the brand.
Culinary Hospitality Coordinator
Slow Food International
07.2016 - 07.2018
- Maintained exacting standards of quality and performance on behalf of Slow Foods International.
- Managed all flight travel, accomodations and personal itineraries for all culinary VIP attending Slow Food International in Denver, CO.
- Maintained constant communication throughout a multi-day event with all culinary leads, all VIP guests and the Slow Foods event team.
Operations Manager
RMC, Destination Management
03.2015 - 09.2017
- Event management for large corporate events at multiple resorts, hotels and properties throughout Denver, the Rocky Mountains and the front-range.
- Managed budget, production, execution, menu development, decor, guest arrivals, departures, flights, activities and staffing from start to finish of multiple large-scale events.
Manager
The Denver Chop House
11.2000 - 08.2017
- Managed and trained team members to be productive and engaged in work.
- Created and implemented Chop House training guides, schedules and curriculum for all front-of house employees.
- Managed production and execution of all major league baseball events at our establishment.
Education
No Degree - International Business Management
University of Colorado
Denver, COSkills
- Impeccably organized and detail oriented
- Hospitality driven
- Successful and innovative project management
- Strong ability to communicate effectively
- Fast-paced decision making and adaptability
Timeline
Lead Greeter, Key, Manager
Hillstone Restaurant Group
03.2018 - Current
Culinary Hospitality Coordinator
Slow Food International
07.2016 - 07.2018
Operations Manager
RMC, Destination Management
03.2015 - 09.2017
Manager
The Denver Chop House
11.2000 - 08.2017
No Degree - International Business Management
University of Colorado
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