Nicole Felix
The Bronx
Summary
Multifamily housing professional with 3+ years of experience in assistant property management, leasing, and resident relations, including NYCHA Section 8 programs. Proven ability to support daily operations, drive occupancy, and maintain compliance with Fair Housing regulations. Experienced in coordinating with residents, vendors, and cross-functional teams to ensure smooth property operations. Currently excelling as a temporary Leasing Consultant, delivering strong leasing performance, and contributing to revenue growth. Pursuing my Bachelor's degree in Business Administration and Management to strengthen financial and leadership expertise, and transition into a Property Manager role.
Overview
5
5
years of professional experience
Work History
Apartment Leasing Consultant
Pontis Property Management
Hempstead
02.2025 - Current
- Maximized occupancy rates through efficient management of lease and renewal processes for apartment homes.
- Resolved resident inquiries and concerns, enhancing retention and satisfaction.
- Processed applications, managed leases, and maintained records using Yardi software.
- Ensured compliance with Fair Housing standards in all leasing practices.
- Collaborated with maintenance teams to streamline move-in, move-out, and work order processes.
Assistant Housing Manager
NYCHA Section 8
Bronx
10.2022 - 01.2025
- Managed day-to-day operation for over 300 units multifamily property.
- Collect rent, processed payments and issued delinquency notices, contributing to consistent revenue collection.
- Handled resident relations, move-ins, and lease administration,including NYCHA Section 8 programs, ensuring compliance with federal and local regulations.
- Prepared reports and assisted with budgeting, expense tracking, and vendor management.
- Maintain compliance with company policies, and housing regulations
- Collaborated with Property Manager to oversee staff and ensure smooth community operations.
- Schedule inspections.
- Supervised maintenance team and vendors, reducing emergency repairs while improving turnover.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Financial Advisor
Primerica
Bronx
04.2020 - 10.2022
- Formulated tailored financial plans and strategies to meet clients' unique needs.
- Conducted regular follow-ups with clients, utilizing consultative techniques to monitor financial goals.
- Prepared accurate financial reports detailing income and expenses for informed decision-making.
Education
Bachelor of Science - Business Administration And Management
Carlow University
Pittsburgh, PA06-2027
Associate of Applied Science - Business Administration And Management
Monroe College
Bronx, NY04-1997
Skills
- Property operations and resident relations
- Leasing and occupancy management
- Rent collection and delinquency follow-up
- Fair housing and compliance standards
- Budget support and financial reporting
- Vendor coordination and maintenance
- Customer service and problem resolution
- Property management software expertise
References
References available upon request.
Timeline
Apartment Leasing Consultant
Pontis Property Management
02.2025 - Current
Assistant Housing Manager
NYCHA Section 8
10.2022 - 01.2025
Financial Advisor
Primerica
04.2020 - 10.2022
Bachelor of Science - Business Administration And Management
Carlow University
Associate of Applied Science - Business Administration And Management
Monroe College
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