Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Ferraro

Chester,NY

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

11
11
years of professional experience

Work History

Office Manager

Orange County BMW
05.2019 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Received purchase orders and processed invoices for payment.
  • Maintained inventory for back-office supplies, computers and work-stations.
  • Ordered office supplies and maintained supplier contacts in database.
  • Organized office operations, leading daily activities and controlling correspondence.
  • Managed invoices from vendors to assist accounting department in reducing annual expenses.
  • Liaised with vendors to plan and schedule services.
  • Coordinated with vendors and suppliers to facilitate timely payments.
  • Resolved financial discrepancies and customer billing issues with timely attention.

Receptionist Administrator

Loyal Tire And Auto
10.2012 - 05.2019
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Scheduled initial and return appointments for [Type] clients, adhering to internal policies while accommodating individual customer needs.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Monitored front areas so that questions could be promptly addressed.

Education

No Degree - Business Administration

Rockland County Community
Rockland, NY

High School Diploma -

Monroe Woodbury High School
Central Valley
06.1998

Skills

  • Senior Leadership Support
  • Monthly Closings
  • Data Communications
  • Organizational Skills
  • Billing and Invoicing
  • Excellent Multitasking Abilities
  • Office Supplies and Inventory
  • Clerical Support
  • Administration and Operations
  • Accounts Payable and Receivable
  • Mail Handling

Timeline

Office Manager

Orange County BMW
05.2019 - Current

Receptionist Administrator

Loyal Tire And Auto
10.2012 - 05.2019

No Degree - Business Administration

Rockland County Community

High School Diploma -

Monroe Woodbury High School

Similar Profiles

CREATE PROFILE
Nicole Ferraro