Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Ferraro

Mesa,AZ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Front End Cashier

Costco
08.2022 - Current
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Approached every question or concern with calm and level-headed approach.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Attended to customer needs, questions, and complaints.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Handled cash with high accuracy and took care to check bills for fraud.

Course Representative

Varsity Tutors
11.2016 - 12.2023
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.

Customer Sales Lead

Consumer Cellular
01.2014 - 11.2016
  • Assisted call-in customers with questions and orders.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Contacted potential customers to capitalize on sales opportunities.
  • Maintained customer accounts and relationships.
  • Emphasized product specifications to meet customer needs.

Education

High School Diploma -

Highland High School
Albuquerque, NM
05.2007

Skills

  • Customer Service
  • Loss Prevention
  • Account Updating
  • Paperwork Processing
  • Information Security
  • Call Management
  • Complaint Resolution
  • Data Collection
  • Data Entry
  • Client Relations
  • Payment Processing
  • Account Management

Timeline

Front End Cashier

Costco
08.2022 - Current

Course Representative

Varsity Tutors
11.2016 - 12.2023

Customer Sales Lead

Consumer Cellular
01.2014 - 11.2016

High School Diploma -

Highland High School

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Nicole Ferraro