Nicole Ferriola
Hawthorne,NJ
Summary
Background includes managing teams of childcare professionals focused on caring for kids ages 6 weeks old to 6 years old. Proficient in leading full-time schedules, Mother's Day Out programs and summer camps.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Executive Center Director
The Learning Experience
10.2021 - Current
- Fostered caring and safe environment for children and parents.
- Cultivated and strengthened relationships with children and families.
- Kept facility in compliance with all applicable standards and laws.
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Developed and implemented emergency response plans for disasters, security issues and injuries.
- Recruited and developed solid team of professionals to care for up to 176 children each day.
- Sparked imagination, built self-esteem and helped children make exciting discoveries daily.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Center Director
The Learning Experience
04.2018 - 10.2021
- Fostered caring and safe environment for children and parents.
- Cultivated and strengthened relationships with children and families.
- Kept facility in compliance with all applicable standards and laws.
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Developed and implemented emergency response plans for disasters, security issues and injuries.
- Recruited and developed solid team of professionals to care for up to 176 children each day.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Led and motivated young people from diverse backgrounds, fostering improved job and social skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Director
Kiddie Academy
09.2012 - 04.2018
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Director
Mother Goose Child Care Center
10.2010 - 06.2012
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
Teacher's Aid
The Phoenix Center
08.2009 - 07.2010
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Supported student learning objectives through personalized and small group assistance.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Supervised students on field trips for safety and proper behavior in public settings.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained safety and security by overseeing students in recess environments.
Paraprofessional
Hawthorne Board Of Education
09.2004 - 06.2009
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Teacher
Enchanted Garden Nursery School
08.1998 - 08.2004
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Education
Bachelor of Science - Business Management And Marketing
Felician University
Rutherford, NJ08.2006
Associate of Science - Early Childhood Education
Bergen Community College
Paramus, NJ06.2006
Skills
- Desktops, Laptops and Mobile Devices
- Records Organization and Management
- Staff Evaluations
- Emergency First Aid
- Team Meetings
- Hiring and Onboarding
- Educational Growth
- Inventory Tracking and Management
- Recordkeeping Requirements
- Finance and Accounting Oversight
- Budget Controls
- Special Promotions Planning
- Business Leadership
- Coaching and Training
Certification
First Aid and CPR
Timeline
Executive Center Director
The Learning Experience
10.2021 - Current
Center Director
The Learning Experience
04.2018 - 10.2021
Director
Kiddie Academy
09.2012 - 04.2018
Director
Mother Goose Child Care Center
10.2010 - 06.2012
Teacher's Aid
The Phoenix Center
08.2009 - 07.2010
Paraprofessional
Hawthorne Board Of Education
09.2004 - 06.2009
Teacher
Enchanted Garden Nursery School
08.1998 - 08.2004
Bachelor of Science - Business Management And Marketing
Felician University
Associate of Science - Early Childhood Education
Bergen Community College
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