Nicole Ferron
Hazelwood,MO
Summary
Experienced Customer Service Professional offers polished communication skills, brings excellent organization and talent for overcoming customer objections. Self-motivated and true team player, dedicated with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Arrived Logistics
American Fork, UT
09.2020 - 09.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Lifted, lowered and carried packages typically weighing [Number] pounds throughout regular course of delivery.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Delivered packages to customer doorsteps and business offices.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
Direct Support Professional
Turn Community Services
Orem, UT
03.2017 - 01.2020
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients to support independence and well-being.
- Led patient or group recreational activities for enhanced patient outcomes.
- Supervised daily activities and provided assistance to staff.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Maintained clean, safe and well-organized patient environment.
- Handled incoming information requests for several busy executives.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Maintained entire family's schedule and organized events.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Recorded status and duties completed in logbooks for management.
- Monitored clients' overall health and well-being and noted significant changes.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Transported clients to and from medical appointments with safety and efficiency.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Lead Server Trainer
Cracker Barrell
Springville, UT
10.2013 - 03.2017
- Observed participants and provided corrective measures for skill improvement.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Educated bartenders, clerks, and servers on responsible service protocols.
- Conducted small group or individual instruction to meet learning styles of participants.
- Presented training material with varied instructional methods to maintain attention of participants.
- Initiated guidelines for standard operation of serving Food.
- Demonstrated skill detecting altered or false identifications prior to serving patrons.
- Discussed trends and risks related to responsible sale and service of Food Serving.
- Evaluated skills assessment and observations to review effectiveness of training material.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
- Liaised between executives and entry-level workers, facilitating smooth communication.
- Trained and mentored new personnel hired to fulfill various roles.
Education
High School Diploma -
North County Technical
St. Louis07.2011
Skills
- Loading and Unloading
- Inventory Management
- Communication and Interpersonal Skills
- GPS Navigation
- Dependability and Honesty
- Traffic Laws and Regulations
- Delivery and Shipment Records
- Delivery Verification
- Problem Solving
- Vehicle Safety and Maintenance
- Efficiency and Time Management
- Clean Driving Record
- Ability to Lift 50 Pounds
- Valid Driver's License
- Attention to Detail
- Route Planning
- Materials Transport
- Fluent in English
- Written and Verbal Communication
- Safety and Compliance
- Customer Service
- Basic Math Skills
- Customer-Oriented
Timeline
Delivery Driver
Arrived Logistics
09.2020 - 09.2021
Direct Support Professional
Turn Community Services
03.2017 - 01.2020
Lead Server Trainer
Cracker Barrell
10.2013 - 03.2017
High School Diploma -
North County Technical
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