Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Fetterman

Danville,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring six years of relevant work experience to the team.

Overview

6
6
years of professional experience

Work History

Patient Access Representative

Geisinger
06.2021 - Current
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.

CNA

LHC Group
09.2020 - 06.2021
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

CNA

Select Speciality Hospital
11.2018 - 10.2020
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Documented patient information and care activities in electronic health record.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.

CNA

The Gardens Of Orangeville
08.2018 - 11.2018
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Documented patient information and care activities in electronic health record.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Education

Associate of Science - Nursing

Luzerne County Community College
Nanticoke, PA

High School Diploma -

Columbia Montour Area Vocational Technical School
Bloomsburg, Pa
06.1999

Skills

  • Paging Systems
  • Fee Collection
  • Financial Procedures Adherence
  • Calm and Effective Under Pressure
  • Time management abilities
  • Medical Terminology
  • Customer Service
  • Professionalism
  • Clerical and Filing Support
  • Attention to Detail
  • Insurance Verification
  • Outbound Calling
  • Teamwork and Collaboration
  • Phone and Email Etiquette
  • HIPAA Compliance
  • Heartsaver First Aid CPR AED (First Aid CPR AED)
  • Communicating to Patients and Families

Timeline

Patient Access Representative

Geisinger
06.2021 - Current

CNA

LHC Group
09.2020 - 06.2021

CNA

Select Speciality Hospital
11.2018 - 10.2020

CNA

The Gardens Of Orangeville
08.2018 - 11.2018

Associate of Science - Nursing

Luzerne County Community College

High School Diploma -

Columbia Montour Area Vocational Technical School

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Nicole Fetterman