Nicole Fields
IT Project Manager
Cleveland,Ohio
Summary
Experienced and professional in managing complex IT projects with a proven track record of leading cross-functional teams, ensuring timely project delivery, and aligning technology solutions with business objectives. Focuses on effective project planning, issue management, risk management, and stakeholder communication. Recognized for reliability and flexibility in dynamic environments.
Overview
32
32
years of professional experience
5
5
Certificate
Work History
IT Project Manager
Cleveland Municipal Court
12.2011 - Current
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
Sr. Project Coordinator
Earle B. Turner Clerk of Courts
04.2009 - 04.2011
- Followed up on change orders to ongoing projects, confirming necessary alternation completions occurred on time.
Chief Deputy Clerk
Earle B. Turner Clerk of Courts
04.2000 - 06.2004
- Coordinated with judges and other court personnel to schedule hearings, trials, and conferences, ensuring the timely resolution of cases.
Administrative Assistant
United Parcel Service
06.1997 - 01.2001
Customer Service Rep.
John H. Harland Check Co.
10.1996 - 11.1997
Telemarketer
Cash Back Mortgage
05.1995 - 09.1996
Receptionist
Cooney & Bihr Law Firm
01.1993 - 04.1994
Education
Court Manager Program Certification -
Supreme Court of Ohio Judicial College
04-2020
Bachelors of Science Degree - Criminal Justice
Indiana Wesleyan University
04.2014
Applied Project Management Certification -
Villanova University
01.2014
SQL / XML Database Certification -
Cleveland State University
07.2010
Associates Degree - Paralegal Studies
Remington College
06.2001
Skills
- Experienced Business Analyst
- Effective Public Speaking
- Stakeholder Analysis Proficiency
- Change and Risk Mitigation Skills
- Employee Evaluation Proficiency
- Process Optimization Expertise
- Marketing Strategy Development
- Client Relations Expertise
- Proficient Typing Ability
- Proficient in Client Engagement
- Excel Proficiency
- Presentation Design Skills
- Microsoft Project Proficiency
- Experienced in Outlook Email Management
- SharePoint Incident Management
- JIRA Task Tracking Expertise
- Manage IT Tracking
- Effective Risk Reduction Plans
- Systematic Issue Evaluation
- Data Analysis Expertise
- ScrumMaster Skills
Certification
- Certified Business Analysis
- Certified Court Administrator
- Project Management Certified
- Certified Supervisory Skills
- SQL/XML Database Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Project Manager
Cleveland Municipal Court
12.2011 - Current
Sr. Project Coordinator
Earle B. Turner Clerk of Courts
04.2009 - 04.2011
Chief Deputy Clerk
Earle B. Turner Clerk of Courts
04.2000 - 06.2004
Administrative Assistant
United Parcel Service
06.1997 - 01.2001
Customer Service Rep.
John H. Harland Check Co.
10.1996 - 11.1997
Telemarketer
Cash Back Mortgage
05.1995 - 09.1996
Receptionist
Cooney & Bihr Law Firm
01.1993 - 04.1994
Bachelors of Science Degree - Criminal Justice
Indiana Wesleyan University
Applied Project Management Certification -
Villanova University
SQL / XML Database Certification -
Cleveland State University
Associates Degree - Paralegal Studies
Remington College
Court Manager Program Certification -
Supreme Court of Ohio Judicial College
Professional Highlights
- Guided and Managed over 400 users through several major computer software and hardware implementations
- 15 years’ experience managing projects and resources
- Provides elite customer service and training
- Experienced Manager with over 6 years’ experience leading Information Technology Department
- Led complex technology projects with teams of 20 or more subject matter experts, programmers, developers and analysts
- Proficient with various programs and databases, such as Office 365, Tyler Technologies Software, Microsoft Excel, Microsoft Project, Microsoft PowerPoint, Track IT, SharePoint, JIRA, Oracle, SQL etc.
- Successfully re-engineered out of date business processes and departments
- 3 years’ experience in managing and organizing Charity Events / Fundraisers
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