Nicole Fipps
Reno,NV
Summary
Office support professional with experience in administrative operations and hospitality environments. Reliable and adaptable, with strong communication skills, and proficiency in scheduling, data management, customer service, and report generation to support efficient day-to-day operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Coordinator
Womble Bond Dickinson
Reno, US
08.2023 - Current
- Manage incoming and outgoing calls, ensuring accurate message routing
- Maintain confidential records and handle sensitive information with professionalism
- Coordinate meeting schedules and conference room setup to support internal communication
- Process checks, payments, and mail to support daily financial and administrative operations
- Manage office inventory and provided day-to-day administrative support to staff
Hotel Inventory Admin
Peppermill Resort and Casino
Reno, US
05.2022 - 08.2023
- Processed commissions and balanced inventory, including overbooked reservations
- Supported guest reservations by addressing room assignments issues and inquires
- Managed multi-line phone systems and assisted with check-in and check-out procedures
- Collaborated with team members to support daily hospitality operations
Front Desk Shift Manager
Grand Sierra Resort and Casino
Reno, US
06.2021 - 05.2022
- Oversaw desk operations and trained front desk staff to elevate service delivery standards
- Developed standard operating procedures coordinated interdepartmental communication
Front Desk Supervisor
Grand Sierra Resort and Casino
Reno, US
11.2019 - 06.2021
- Supervised front desk staff and fostered interdepartmental relationships to enhance communication and collaboration
- Controlled cash and credit card transactions, as well as greeting guests and resolving issues efficiently
- Fostered strong interdepartmental relationships by providing consistent assistance and support in times or need and crisis
Rack Room Agent
Grand Sierra Resort
Reno, US
10.2018 - 11.2019
- Answered phone calls and assisted guests promptly to ensure satisfaction.
- Managed guest relations to foster loyalty and positive experiences.
- Collaborated with departments to resolve guest issues efficiently.
- Informed clients of policies and procedures for transparency.
- De-escalated customer complaints with professional and timely service.
- Facilitated training sessions, enhancing team performance.
- Evaluated customer needs and feedback to inform service improvements.
- Recommended enhancements to business systems to meet evolving demands.
Night Auditor
QM Resorts
Sparks, US
05.2018 - 10.2018
- Managed guest relations to foster loyalty and satisfaction.
- Answered phone inquiries and assisted guests in a timely manner.
- Collaborated with departments to promptly resolve guest issues.
- Informed clients about policies and procedures to ensure understanding.
- De-escalated and resolved customer complaints with professionalism.
- Facilitated training sessions for new agents to improve team performance.
- Evaluated customer feedback to enhance products and services.
- Recommended improvements to business systems to meet changing demands.
Front Desk Agent
Grand Sierra Resort
Reno, US
03.2017 - 05.2018
- Managed guest relations, enhancing satisfaction and loyalty through effective assistance.
- Answered phone inquiries and assisted guests promptly to address immediate needs.
- Collaborated with departments to resolve guest issues efficiently and effectively.
- Informed clients of policies and procedures to ensure compliance and understanding.
- De-escalated customer complaints with professional service and timely interventions.
- Facilitated training for new agents, improving overall team performance and service quality.
- Evaluated customer feedback to identify areas for product and service enhancements.
- Recommended improvements to business systems or procedures based on evolving demands.
Education
High school or equivalent -
Silver Stage High School
Silver Springs, NV05.2016
Skills
- Administrative and office support
- Customer service and communication
- Scheduling and time management
- Data management and reporting
- Multi-line phone systems
- Microsoft Office
- AS/400 familiarity
- Hospitality operations and auditing processes
Certification
Certified Notary Public, 11/01/23, 11/01/27
Timeline
Office Coordinator
Womble Bond Dickinson
08.2023 - Current
Hotel Inventory Admin
Peppermill Resort and Casino
05.2022 - 08.2023
Front Desk Shift Manager
Grand Sierra Resort and Casino
06.2021 - 05.2022
Front Desk Supervisor
Grand Sierra Resort and Casino
11.2019 - 06.2021
Rack Room Agent
Grand Sierra Resort
10.2018 - 11.2019
Night Auditor
QM Resorts
05.2018 - 10.2018
Front Desk Agent
Grand Sierra Resort
03.2017 - 05.2018
High school or equivalent -
Silver Stage High School