NICOLE FLANAGAN
Tehachapi,CA
Summary
Retired U.S. Air Force officer and aspiring Certified Financial Planner (CFP) dedicated to empowering military members, veterans, and their families through comprehensive fiduciary financial planning. Recognized for a calm and reassuring presence that fosters trusted relationships built on empathy, integrity, and transparent communication. A collaborative critical thinker excelling in entrepreneurial environments, adept at navigating complex financial situations while upholding the highest standards of accuracy, compliance, and client-focused service. Committed to making a meaningful impact in the lives of those served by providing tailored financial solutions that address unique challenges and aspirations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Professor of Aerospace Science & Director of Operations
UCLA
Los Angeles, CA
08.2025 - Current
- Transformed training program for 116 students, eliminating 70% process redundancy
- Improved performance: +28.2% in academics, +16.1% in leadership, +16.7% in physical fitness
- Built 15 digital systems improving transparency: increased morale +12.2% & satisfaction +16.4%
- Established 1st Standard Operating Procedure and 5-year capital replacement plan
- Launched officer selection rate 13% above the national average
Business Director of Operations
Edwards Air Force Base
Kern County, CA
09.2023 - 07.2025
- Led 468 personnel & 76 programs, driving $59K revenue growth
- Restored compliance by closing 72% of 3-year deficiencies
- Built $17M multi-year capital improvement plan, impacting 24 facilities and 1K daily users
- Secured $15K in external funding, supporting various base-wide events reaching 22K participants
Food, Fitness & Lodging Manager
Edwards Air Force Base
Kern County, CA
01.2022 - 09.2023
- Led 91 personnel across 67 facilities, supporting 35K customers and 57K annual lodging stays
- Negotiated $18.8M in contracts, saving $600K annually and preventing mission disruption
- Increased retention from 26% → 72% (+46 pts) through restructuring and hiring strategy
- Oversaw $56M in facility modernization initiatives, improving quality of life for 35K personnel
Senior Executive Analyst
Misawa Air Base
Misawa, Aomori, Japan
02.2021 - 01.2022
- Standardized processes across 26 units, increasing accountability and execution speed
- Improved executive workflow performance 78% → 96% (+18 pts)
Human Resources Manager
Misawa Air Base
Misawa, Aomori, Japan
01.2020 - 01.2021
- Increased customer satisfaction 41% → 87% (+46 pts) across 126 programs
- Implemented 46 process improvements, enhancing service delivery and efficiency
Sexual Assault Prevention Program Manager
Incirlik Air Base
Adana, Turkey
12.2018 - 01.2020
- Directed response program for 44K personnel, improving case processing efficiency 43%
- Liaised with the Turkish Air Force & launched their 1st sexual assault response program
Food Services & Human Resources Manager
Royal Air Force
Lakenheath, United Kingdom
12.2015 - 12.2018
- Resolved 87 discrepancies, strengthening compliance and operational readiness
- Managed $12M food operation, boosted customer satisfaction +35% & reducing shortages 91%
- Led 50+ personnel, improving workflow efficiency and reducing food waste by $600K annually
- Executed deployment of 2.3K personnel across 26 countries with < 1% error rate
- Reduced emergency response inefficiencies 91% and accelerated timelines 41%
Fire Protection Supervisor & Instructor
Colorado Springs
San Angelo, TX
01.2007 - 01.2015
- Responded to 100+ emergency incidents, executing fire, rescue, and hazard mitigation operations
- Developed training programs enhancing team efficiency and productivity across multiple departments.
Education
Master of Science - Management
Walden University
01-2016
Bachelor of Science - Fire Science
Columbia Southern University
01-2014
Associate of Science - Instructor of Technology and Military Science
Community College of the Air Force
01-2014
Associate of Science - Fire Science
Community College of the Air Force
01-2010
Skills
- Comprehensive Financial Planning
- Military & Veteran Benefits Expertise
- Client Relationship Management
- Fiduciary & Ethical Decision-Making
- Critical Thinking & Problem Solving
- Clear Communication & Financial Education
- Empathy & Active Listening
- Regulatory Compliance & Attention to Detail
- Leadership & Team Collaboration
- Process Improvement & Initiative
Affiliations
Financial Planning Association
Certification
- Active Secret Security Clearance 2005-Present
- CFP Education | Dalton Education (In-Progress) Completion Projection - 20 Oct 2026
- Reserve Officer Training Corps Instructor Course May 2025
- Advanced Skills Mortuary Officer Course Mar 2022
- Advanced Leadership Management & Development Course 2021
- Advanced Skills Sexual Assault Response Coordinator Course Oct 2018
- Instructional Analysis, Design, Development, Implementation & Evaluation Course Dec 2014
- Basic Instructor Course Mar 2014
- Basic Leadership Development Course 2010
Awards & Recognition
Consistently ranked in the top 5-20% of officers across the base; delivered audit success across 9 inspections, including zero-deficiency outcomes and multiple “Superior Performer” ratings
- Team of the Year: 5x (2016, 2018, 2020, 2022, 2023)
- Team of the Quarter 4x (2x in 2020, 2x in 2023)
- Lance P. Sijan Leadership Award Nominee (2017, 2019, 2020)
- Mid-level Manager Annual Award for Excellence: 7x (2017, 2x in 2018, 2020, 2022, 2023, 2024)
- Mid-level Manager Quarterly Award for Excellence: 10x (2x in 2016, 2017, 2018, 2019, 2020, 2021, 2023, 2024, 2025)
Timeline
Professor of Aerospace Science & Director of Operations
UCLA
08.2025 - Current
Business Director of Operations
Edwards Air Force Base
09.2023 - 07.2025
Food, Fitness & Lodging Manager
Edwards Air Force Base
01.2022 - 09.2023
Senior Executive Analyst
Misawa Air Base
02.2021 - 01.2022
Human Resources Manager
Misawa Air Base
01.2020 - 01.2021
Sexual Assault Prevention Program Manager
Incirlik Air Base
12.2018 - 01.2020
Food Services & Human Resources Manager
Royal Air Force
12.2015 - 12.2018
Fire Protection Supervisor & Instructor
Colorado Springs
01.2007 - 01.2015
Bachelor of Science - Fire Science
Columbia Southern University
Associate of Science - Instructor of Technology and Military Science
Community College of the Air Force
Associate of Science - Fire Science
Community College of the Air Force
Master of Science - Management
Walden University