Nicole Flippen
Summary
Dynamic professional with a proven track record at Magnacare, excelling in charting and clinical documentation alongside exceptional multi-line phone operations. Leveraged confidentiality and time management to enhance process improvement, achieving significant workflow efficiency. Skilled in fostering teamwork and delivering outstanding customer service, consistently exceeding employer expectations.
Overview
21
21
years of professional experience
Work History
Intake Coordinator
Magnacare
02.2023 - Current
- Provided excellent customer service to callers during the intake process.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues, inputting faxes and when fax volume is high, assist in helping as well.
- Answered phone calls to help initiate service.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Resolved issues with insurance authorizations , minimizing delays in service provision.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in data entry with thorough verification processes and attention to detail.
Receptionist Coordinator
Champion Orthopedics
Aiken, SC
02.2022 - 01.2023
- Scheduled maintenance visits for office equipment such as computers or printers.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Processed referrals for specialist care when requested by physicians or patients.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Processed patient payments and scanned identification and insurance cards.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Psychiatry Coordinator
TruTherapy LLC
Augusta, GA
08.2020 - 01.2022
- Explained policies, procedures and services to patients.
- Communicated with patients with compassion while keeping medical information private.
- Handled all medication management of psychiatry patients and made sure state regulations were being followed.
- Helped schedule psychiatry patients with behavioral health therapists in the practice, and made sure they received additional support during hospitalizations.
- Resolved customer complaints in a timely manner while upholding company standards.
Lead Pharmacy Technician
Kroger's Pharmacy
04.2010 - 08.2020
- Supervised 20 pharmacy technicians and coordinated day-to-day assignments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Collected co-payments or full payments from customers.
- Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
Server
Casa Bella
01.2009 - 04.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
West Side Bowery
03.2008 - 04.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Cultivated warm relationships with regular customers.
Pharmacy Technician
CVS
03.2008 - 09.2009
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Pharmacy Technician Student
Publix Pharmacy
09.2008 - 03.2009
- Enhanced patient satisfaction by accurately filling prescriptions and providing friendly customer service.
- Contributed to a welcoming pharmacy environment by maintaining cleanliness and organization throughout the facility.
- Promoted adherence to quality assurance measures through diligent attention to detail when dispensing medications or performing other tasks within the pharmacy setting.
- Assisted in the implementation of a medication synchronization program, leading to improved patient adherence and overall health outcomes.
- Managed drug inventory effectively by rotating stock, checking expiration dates, and promptly ordering necessary supplies.
- Effectively communicated with healthcare professionals regarding medication inquiries or clarifications, promoting accurate and timely patient care.
Records Officer
United States Air Force, USAF
04.2004 - 08.2007
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Printed and photocopied documents to provide patients with copies of medical records.
- Prepared records for outgoing deployment and intake for returning soldiers.
- Supported medical staff by providing organized and accurate medical records.
- Uploaded physician progress notes, history, and physicals into paper medical records by hand.
- Responded effectively to requests for medical records from legal representatives, and other authorized parties in a timely manner.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Accepted records for incoming soldiers and families and processing for assignment.
- Organized storage of physical records, optimizing space utilization and accessibility.
- Responded to external requests for patient information, adhering to strict privacy regulations.
Education
Pharmacology - Pharmaceutical Medicine
Aiken Technical College
Aiken05-2009
Certificate - Medical Office Administration
University of New Mexico
Alamogordo06-2007
High School Diploma -
Alamogordo High School
Alamogordo05-2007
Skills
- Charting and clinical documentation
- Multi-line phone operations
- Follow-up skills
- Insurance verification
- Confidentiality
- Inventory management
- Time management
- Information management
- Workflow planning
- Process improvement
Skills
- Excellent customer service, multitasking and communication skills.
Timeline
Intake Coordinator
Magnacare
02.2023 - Current
Receptionist Coordinator
Champion Orthopedics
02.2022 - 01.2023
Psychiatry Coordinator
TruTherapy LLC
08.2020 - 01.2022
Lead Pharmacy Technician
Kroger's Pharmacy
04.2010 - 08.2020
Server
Casa Bella
01.2009 - 04.2010
Pharmacy Technician Student
Publix Pharmacy
09.2008 - 03.2009
Server
West Side Bowery
03.2008 - 04.2010
Pharmacy Technician
CVS
03.2008 - 09.2009
Records Officer
United States Air Force, USAF
04.2004 - 08.2007
Pharmacology - Pharmaceutical Medicine
Aiken Technical College
Certificate - Medical Office Administration
University of New Mexico
High School Diploma -
Alamogordo High School
Similar Profiles
Gregory OlivierGregory Olivier
Team Lead Support at MagnaCareTeam Lead Support at MagnaCare
Nicole FlippenNicole Flippen
Intake Coordinator at MagnacareIntake Coordinator at Magnacare
Rahul DhirRahul Dhir
Claims Payment and Refund Associate at MagnaCareClaims Payment and Refund Associate at MagnaCare
Lisa BellLisa Bell
Intake Coordinator at Fishing Point HealthcareIntake Coordinator at Fishing Point Healthcare
Madysson AlvarezMadysson Alvarez
Intake Coordinator at Odyssey HouseIntake Coordinator at Odyssey House