- Fundraising Events
Nicole Flockerzi
Oil City,PA
Summary
Dynamic sales associate with a proven track record at Goodwill Industries, excelling in customer service and problem-solving. Recognized for consistently achieving sales targets and fostering loyalty through strong relationships. Skilled in cash handling and multitasking, ensuring a clean and organized environment that enhances the shopping experience.
Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sales Associate
Goodwill Idustries
08.2023 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Server/Cashier Assistant
Hoss's Steak N Sea House
05.2022 - 07.2025
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cleaning Supervisor
Self Employed Services
09.2020 - 03.2022
- Collaborated with other supervisors to develop best practices for efficient operations across multiple locations.
- Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
- Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
- Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
Assistant Manager/Server Supervisor
Pappan's Family Restaurant
03.2000 - 07.2007
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
GED -
Oil City Area School District
10 Lynch Blvd Oil City PA05-1997
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Patience and empathy
- Dependability
- Cleanliness and hygiene
- Quick learner
- Multitasking and organization
Accomplishments
- Increased productivity [number]% by implementing several process improvements.
- Business Development - Initiated two key partnerships which resulted in [X%] revenue growth.
Certification
- Licensed Business Owner- 2020-2022
- Certified Safety Committee, Goodwill Industries - 2024-current
Interests
Timeline
Sales Associate
Goodwill Idustries
08.2023 - Current
Server/Cashier Assistant
Hoss's Steak N Sea House
05.2022 - 07.2025
Cleaning Supervisor
Self Employed Services
09.2020 - 03.2022
Assistant Manager/Server Supervisor
Pappan's Family Restaurant
03.2000 - 07.2007
GED -
Oil City Area School District
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