Nicole Flohrs
Ormsby,MN
Summary
Adept Veterinary Technician with a proven track record at Willow Pet Hospital, showcasing exceptional surgical assistance and medication administration skills. Elevated patient care through effective multitasking and compassionate client education. Excelled in a team environment, enhancing clinic efficiency and customer satisfaction. Demonstrates strong laboratory skills and a commitment to high-quality outcomes.
Overview
15
15
years of professional experience
Work History
Veterinary Technician
Willow Pet Hospital
Fairmont, MN
02.2017 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Administered medications to animals in treatment and documented changes in condition.
Second Assistant Manager
Hy-Vee
Fairmont, MN
04.2017 - 07.2019
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Maintained visual merchandising standards to create an appealing shopping experience for customers.
Cashier
Hy-vee
Fairmont, MN
03.2010 - 04.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate of Science - Veterinary Technician
Iowa Lakes Community College
Emmetsburg, IA05.2017
High School Diploma -
Fairmont High School
Fairmont, MN05.2013
Skills
Intravenous catheterization
Medication Administration
Surgical Assistance
Surgical procedures and support
Vaccine administration
Medical History Collection
General anesthesia monitoring
Diagnostic Imaging
IV Medication Administration
Intravenous injection
Laboratory skills
Surgical Preparation
Horse riding, camping, walking my dogs
We have 5 horses we love to ride with free time. We often take the horses and our 2 yellow labs on weekend camping trips. When we're not riding horse, my husband and I like to be outdoors playing with the dogs, walking or hunting.
Timeline
Second Assistant Manager
Hy-Vee
04.2017 - 07.2019
Veterinary Technician
Willow Pet Hospital
02.2017 - Current
Cashier
Hy-vee
03.2010 - 04.2017
Associate of Science - Veterinary Technician
Iowa Lakes Community College
High School Diploma -
Fairmont High School