Nicole N Flores
Summary
Organized and dependable professional successful at managing and supervising. Proficient in completing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-versed in operating in complex, dynamic environments under tight deadlines.
Overview
9
9
years of professional experience
Work History
Virtual Advisor & Inspector
Anderson & Dwyer LLC.
01.2023 - 01.2024
- Post renovation inspector, inspect flooring installation, inspect painting, taping and finishing drywall, inspect for leaks, inspect HVAC system for filter installation
- Provided support in negotiations to help client negotiate complex business negotiations.
- Conducted thorough reviews of clients'' existing financial plans, identifying areas for improvement or adjustment.
- Facilitated communication and collaboration between departments to help business function smoothly.
Remote Customer Service Rep.
Consolidated Edison Company Of New York
12.2022 - 05.2023
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Optimized customer support, and often created a financial plan that best suited customers needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Aesthetic Laser Cavitation Technician/ CEO
Nashae's Beauty Studio
11.2019 - 10.2022
- Conducted cavitation process and lymphatic drainage for clients.
- Provided expert advice to clients for post cavitation nutritional plan.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Researched and implemented new technologies and equipment.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Drove profitability with thorough financial analysis and strategic decision making.
Executive Office Supervisor
Harlem Cleaning Service
04.2015 - 05.2022
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed organizational procedures and systems for filing, billing, accounts payable, payroll and scheduling.
- Oversaw facilities management tasks to maintain a clean, safe, and comfortable work environment for all employees.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Negotiated contracts with vendors, resulting in significant cost savings for the organization.
- Maintained good rapport with clients.
Virtual Advisor & Admin Asst.
The Contour Corner
02.2020 - 01.2022
- Advisor for business motivations, business consultant for future and current endeavors.
- Increased client portfolio performance through diligent market research and analysis for optimal asset allocation.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Improved processes by recommending operational changes.
- Developed and maintained strong relationships with other industry professionals, such as attorneys or accountants, to provide comprehensive financial services to clients.
- Gained further extensive knowledge in data entry, analysis and reporting.
Patient Expediter ER
Lenox Hill Hospital
03.2020 - 04.2020
- Coordinated transfer of patient to pertinent room
- Reduced wait times for diagnostic imaging by efficiently transporting patients to radiology appointments within the hospital.
- Expedited patient care by updating data in patients file.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Enhanced patient care by efficiently managing emergency room workflow and prioritizing tasks.
- Collaborated effectively with multidisciplinary teams to provide comprehensive care for diverse patient populations.
Bartender/ Waitress
Shiftgig
01.2017 - 01.2019
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Helped management plan and serve bar menu exceeding customer expectations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained Point Of Sale system.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Ensured compliance with health and safety regulations and maintained cleanliness of work areas, utensils, and equipment.
Education
Bachelor of Arts - Applied Psychology
CUNY City College of New York
Associate of Arts - Psychology
CUNY Bronx Community College of NY
Skills
- Recruiter
- Supervision and leadership
- Organizational Skills
- Translator English / Spanish
- Data Management
- Events Coordinator
- Strategic Planning
- Canva creative
- Social Media Content Creator
- PC and Mac OS
- POS
- MS Office Suite
References
- Carl Anderson, CEO, Anderson & Dwyer LLC.
- CashMae Andrea , Manager, The Contour Corner
Timeline
Virtual Advisor & Inspector
Anderson & Dwyer LLC.
01.2023 - 01.2024
Remote Customer Service Rep.
Consolidated Edison Company Of New York
12.2022 - 05.2023
Patient Expediter ER
Lenox Hill Hospital
03.2020 - 04.2020
Virtual Advisor & Admin Asst.
The Contour Corner
02.2020 - 01.2022
Aesthetic Laser Cavitation Technician/ CEO
Nashae's Beauty Studio
11.2019 - 10.2022
Bartender/ Waitress
Shiftgig
01.2017 - 01.2019
Executive Office Supervisor
Harlem Cleaning Service
04.2015 - 05.2022
Bachelor of Arts - Applied Psychology
CUNY City College of New York
Associate of Arts - Psychology
CUNY Bronx Community College of NY
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