Nicole Sanchez Florez
El Paso,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Co-Owner / Office Manager
Good Trade Construction DBA MYCO Construction
01.2013 - Current
- Helped manage the construction company as well as checking on job sites for satisfactory services
- Handed payments, payroll, and finances of the company
- Picked up material and was hand-involved when necessary.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
Customer Service Notary
Postal Annex
03.2008
- Cultivated positive relationships with clientele, guaranteeing great customer service
- Supervised invoice processing, purchase orders, payment transactions, complaints or discrepancies
- Assuring one was well identified before signing very important documents.
Administrative Assistant
LoyaWilke Architects
09.2019 - 04.2020
- Greeting clients and vendors to assure knowledge of important accounts and projects that were in progress
- Handed employee hours and assisted in payroll
- Managed marketing and advertising on new projects using Indesign.
Chiropractic Assistant
Wardy Wellness Chiropractic
11.2018 - 09.2019
- Greeted patients and made patients comfortable as they entered the office
- Handled scheduling and time-management of patient treatment, lowering patient waiting time
- Managed marketing and advertising posts for clinic as well handling travel schedules for the Doctor.
Education
Bachelor of Arts - Applied Behavior Analysis And Accounting
University of Arizona
Tucson, AZ03.2025
Skills
- Customer service oriented with excellent communication and time management skills
- Able to read, write, and speak fluently both in English and Spanish
- Ability to work under pressure and in stressful situations
- Strong client relations with professional phone etiquette
- Very intellectual, fast learner
- Organized, self-motivated, and detailed
- Customer Service experience
Languages
Spanish
Native or Bilingual
Accomplishments
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Researched, calm and rapidly resolved client conflict to prevent loss of key accounts.
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers
- Assisted customers over the phone regarding store operations, products, promotions, and orders.
- Handled cash, check, credit, and automatic debit card transactions with 100% accuracy
Timeline
Administrative Assistant
LoyaWilke Architects
09.2019 - 04.2020
Chiropractic Assistant
Wardy Wellness Chiropractic
11.2018 - 09.2019
Co-Owner / Office Manager
Good Trade Construction DBA MYCO Construction
01.2013 - Current
Customer Service Notary
Postal Annex
03.2008
Bachelor of Arts - Applied Behavior Analysis And Accounting
University of Arizona
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