NICOLE FLOYD
Lakewood,California
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Deputy Director
WLCAC Homeless Access Center
Los Angeles, CA
07.2021 - Current
- Strategic Development of multiple interdisciplinary teams
- Participation in strategic development initiatives with stakeholders and funder groups
- Responsible for implementation of program enhancements to homeless programs plans and operations strategies
- Management of daily client engagement for case management teams
- Research and implementation of client resources, information, referrals, and housing assistance
- Daily monitoring of client analytics
- Specifically in the areas of care plans effectiveness, documentation of interventions, and overall goal achievements
- Conduct psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals
- Promotion of integration of behavioral health care and long-term services to enhance continuity of care for clients
- Part-time treatment team member for ongoing client family systems
- Maintenance of client records and documented client data in company databases
- Daily collaboration with DCFS, DMH, CPS, DPSS, LAHSA, HACLA, and other County workers to support clients and families
Program Coordinator
WLCAC Family Solutions Center
Los Angeles, CA
01.2019 - 07.2021
- Supervise 5 Staff Members
- Manage all day to day operations of the FSC
- Monthly client billing
- Work with HMIS Specialist and Program Director to ensure all reports are complete and accurate
- Attend SPA 6 Homeless Meetings
- Advocate between agencies and service recipients
- Case coordination with case managers at multiple organizations
- Housing Placement
- Landlord Engagement/Mediation
- Manage a caseload of up to 60 cases
- Organize client groups
- Organize Staff Trainings
- Files Audits
- Conducted employee hiring and exit interviews
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals
- Advocated for clients' best interest in school settings, at juvenile court and in other systems that interface with client and family
- Worked closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency
- Provided hands-on and proactive leadership to community services staff
- Implemented and evaluated staff, volunteer or training programs
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources
Housing Program, Family/Individual Case Manager
WLCAC SPC
Los Angeles, CA
03.2015 - 01.2019
- Manage a caseload of 40 Clients
- Month/Bi-Weekly home visits;
- Teach money management;
- Teach clients how to maintain their housing
- Input case notes into HMIS and maintain client charts;
- Provide intensive case management, referral and supportive services;
- Housing Navigation
- Housing Placement
Shelter Coordinator
WLCAC Emergency Family Shelter
Los Angeles, CA
11.2014 - 09.2016
- Supervise 7 Residential Assistants;
- Manage all day to day operations of shelter;
- Order all shelter food and supplies;
- Provide intensive case management, referral and supportive services to up to 15 families resulting in 80% successful housing placements;
- Monthly client billing
- Input case notes into HMIS and maintain client charts;
- Case coordination with case managers at multiple organizations;
- Community networking;
- Advocate between agencies and services recipients;
- Work with HMIS Specialist and Program Director to ensure all reports are complete and accurate
Lead Case Manager
WLCAC Emergency Family Shelter
Los Angeles, CA
11.2012 - 11.2014
- Supervise 7 Residential Assistants;
- Manage all day to day operations of shelter;
- Order all shelter food and supplies;
- Provide intensive case management, referral and supportive services to up to 15 families resulting in 80% successful housing placements;
- Teach a money management course;
- Input case notes into HMIS and maintain client charts;
- Case coordination with case managers at multiple organizations;
- Community networking;
- Advocate between agencies and services recipients;
- Work with HMIS Specialist and Program Director to ensure all reports are complete and accurate
Residential Assistant
WLCAC Emergency Family Shelter
Los Angeles, CA
10.2011 - 11.2012
- Received and built rapport with clients referred from WLCAC Access Center;
- Performed Janitorial duties, custodial and chore related duties to maintain the upkeep of the shelter;
- Maintained a daily written log of all shelter duties:
- Conducted orientation for families;
- Assisted with the preparation of two meals a day, for up to 40 clients
- Also helped clients prepare menus and shopping lists;
- Enforced evening curfew times
Child Care Provider
WLCAC McCoy Plaza
Los Angeles, CA
04.2011 - 09.2011
- Provide childcare services for residents attending supportive services classes
- Providing snacks, games and physical activity for the children
Driver, Attendant
SMS Transportation Services
Los Angeles, CA
02.2007 - 01.2009
- Transport disabled clients to daily appointments
- Transport disabled clients to school and work daily
Education
Medical -
Everest Trade College
01.2011
Skills
- Time management
- Typing 45 wpm
- Microsoft Word
- General organizing
- Excel
- Staff development
- HMIS Clarity
- Process updates
- Program management
- Organizational development
- Budget development
- Strategic planning
- Program implementation
- Process improvements
- Program oversight
- Staff management
- Crisis management
- Task delegation
- Change planning
- Stakeholder engagement
- Staff coordination
Certification
- Trauma Informed Care
- Intensive Case Management
- Supervisor Trainings
- CPR and First Aid
- Problem Solving
- Overdose Education & Naloxone Distribution
Timeline
Deputy Director
WLCAC Homeless Access Center
07.2021 - Current
Program Coordinator
WLCAC Family Solutions Center
01.2019 - 07.2021
Housing Program, Family/Individual Case Manager
WLCAC SPC
03.2015 - 01.2019
Shelter Coordinator
WLCAC Emergency Family Shelter
11.2014 - 09.2016
Lead Case Manager
WLCAC Emergency Family Shelter
11.2012 - 11.2014
Residential Assistant
WLCAC Emergency Family Shelter
10.2011 - 11.2012
Child Care Provider
WLCAC McCoy Plaza
04.2011 - 09.2011
Driver, Attendant
SMS Transportation Services
02.2007 - 01.2009
Medical -
Everest Trade College
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