Nicole Fogle
Phoenix,AZ
Summary
Detail-oriented customer service representative with strong expertise in administrative support and dispatching. Proficient in managing high-volume customer interactions through effective communication via phone and email. Demonstrates exceptional organizational skills and maintains accurate customer records in fast-paced environments. Recognized for initiative and ability to quickly learn new systems, including independent research and troubleshooting.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Professional CDL Driver
Saqqara Tours/Coach USA/NYC Limo
New Jersey, NJ
08.2014 - 03.2025
- Delivered direct customer service by communicating schedule updates and service details.
- Coordinated with dispatch to manage route changes and timing adjustments.
- Maintained accurate logs and adhered to detailed schedules for timely service.
- Adapted to changing conditions while ensuring professionalism and reliability.
- Assisted customers with inquiries, fostering a positive service experience.
Dispatcher
De Camp Bus Lines
West Orange, New Jersey
02.2024 - 01.2025
- Coordinated dispatch operations and managed daily schedules to ensure timely service delivery.
- Communicated with drivers and customers to provide updates and resolve scheduling conflicts.
- Monitored real-time operations, adjusting schedules based on dynamic conditions.
- Maintained accurate records in dispatch systems for operational integrity.
- Prioritized urgent situations while efficiently managing multiple tasks.
- Utilized tracking systems to monitor vehicle locations and enhance workflow efficiency.
Office Assistant
Enthsquare
New Jersey, NJ
08.2016 - 10.2020
- Answered phones and addressed customer inquiries professionally.
- Scheduled appointments while maintaining organized calendars.
- Performed daily data entry to ensure accurate records and documentation.
- Assisted with administrative tasks to facilitate office operations.
- Communicated with clients and team members to promote smooth workflows.
- Collaborated closely with leadership team on various projects.
- Created and managed invoices for timely billing.
- Sent and responded to client emails to maintain effective communication.
Customer Service Call Center Representative
Security License Support
New York, New York
04.2013 - 04.2016
- Resolved customer issues efficiently by managing high-volume inbound calls regarding account inquiries and applications.
- Maintained accurate records and updated customer information in internal systems with attention to detail.
- Documented interactions thoroughly and followed up on outstanding requests consistently.
- Communicated clearly and professionally in fast-paced environments to enhance customer experience.
- Assist customers with general account questions and support needs
Brand Ambassador
C.A. Courtesy Demos/ Attack Marketing/ StorageBlue
04.2009 - 01.2013
- Engaged customers through product demonstrations and product setup, enhancing brand visibility and customer engagement.
- Collaborated with marketing team to develop and implement promotional strategies and materials, driving brand awareness.
- Introduced sales promotions and brand initiatives to enhance customer loyalty.
- Collected and analyzed customer feedback to inform marketing strategies and product enhancements, improving customer satisfaction.
- Assisted in setting up promotional displays at various retail locations.
- Participated in team meetings to align on brand messaging and campaign goals.
- Managed multiple assignment schedules and reporting tasks simultaneously.
- Submitted timely reports, surveys, and performance updates to stakeholders.
Education
BBA - Business Education
Berkeley College
New York, NY05-2011
Skills
- Customer service & account support
- Phone and email communication
- Data entry & record management
- Scheduling & dispatch coordination
- Invoice and administrative support
- Attention to detail & accuracy
- Multitasking in fast-paced environments
- Problem-solving & conflict resolution
- Computer proficiency & system navigation
- Customer interaction & Building rapport
- Quick learner with ability to work independently
- Customer education
Affiliations
- Forex Trading
Certification
- CDL Class B License Holder
Timeline
Dispatcher
De Camp Bus Lines
02.2024 - 01.2025
Office Assistant
Enthsquare
08.2016 - 10.2020
Professional CDL Driver
Saqqara Tours/Coach USA/NYC Limo
08.2014 - 03.2025
Customer Service Call Center Representative
Security License Support
04.2013 - 04.2016
Brand Ambassador
C.A. Courtesy Demos/ Attack Marketing/ StorageBlue
04.2009 - 01.2013
BBA - Business Education
Berkeley College