Nicole Foley
Republic,MO
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes using data, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Billing Specialist
Patient Financial Services | Cox Health
Springfield, MO
05.2025 - Current
- Medical Billing/Coding
- Claims follow up
- Communicate with many insurance companies to resolve claim issues resulting in paid claims.
- Resolved many claim errors before claim is released to the payer.
- Use knowledge of prior claims to find and report ongoing issues.
Grocery Delivery
Spark
Republic, MO
10.2024 - 05.2025
- Showed initiative and self motivation by completing around 800 deliveries with a high customer rating of 4.9.
- Communicated effectively with customers ensuring orders were correct and desired replacements were found.
Ambassador Manager
Liveops, Inc.
01.2020 - 10.2024
- Worked with AbbVie, a pharmaceutical company, to support patients on top selling drugs such as Humira.
- Regularly reviewed and spoke to KPIs weekly and at quarterly client review meetings.
- Worked with Data Analysts to distribute patients among specialists for ongoing support, increased outbound engagement around 10% due to minimal patient movement.
- Facilitated communication between clients and support teams to ensure service excellence.
- Gained knowledge of dashboard and visualization tools, including Power BI and Tableau.
- Took the lead with presenting/ preparing content for monthly meetings with specialists.
Patient Support Ambassador
Liveops, Inc.
09.2014 - 01.2020
- Used third party resources, CRM software, in depth knowledge, to effectively support around 700 patients per month.
- Compassionately supported patients through difficult challenges.
Customer Service
Liveops, Inc.
05.2009 - 09.2014
- Assisted with payroll for a government program.
- Utilized multiple computer platforms and scripts to support customers.
- Maintained a high quality performance above 90% by attending quality sessions and diligently following instruction.
Education
Google Data Analytics Professional Certificate - Data Analytics
03.2025
Certificate obtained in Data Analytics. Learned advanced applications of industry-leading data analytics tools.
Some College (No Degree) - Business Administration Courses
High School Diploma -
06.1996
Skills
- Data driven decisions
- Excel, Word, PowerPoint, Tableau, Power BI, SQL
- Written and Verbal Communication Skills
- Product knowledge
- Meeting Deadlines
Accomplishments
- Achieved improvement of engagement performance and patient satisfaction by streamlining the redistribution process with accuracy and efficiency.
- Collaborated with quality team, training team, client, leaders, and colleagues to onboard new specialists with minimal attrition.
- Supervised team of 20staff members.
Certification
Google Data Analytics Certificate 3/4/2025
Timeline
Medical Billing Specialist - Patient Financial Services | Cox Health
05.2025 - Current
Grocery Delivery - Spark
10.2024 - 05.2025
Ambassador Manager - Liveops, Inc.
01.2020 - 10.2024
Patient Support Ambassador - Liveops, Inc.
09.2014 - 01.2020
Customer Service - Liveops, Inc.
05.2009 - 09.2014
Fowlerville High School - High School Diploma,
Google - Google Data Analytics Professional Certificate, Data Analytics
Lansing Community College - Some College (No Degree), Business Administration Courses