Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Awards
Volunteer Experience
Certification
Work Availability
Software
Timeline
Generic
Nicole Foster

Nicole Foster

Summary

Seasoned senior manager and collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Account Coordinator

MN|G Partners, Inc.
11.2023 - 05.2024
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
  • Escalated issues to appropriate channels as necessary.
  • Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
  • Updated internal databases with account information to maintain concise, clear records.
  • Increased revenue growth by identifying upselling opportunities and presenting relevant product offerings to clients.
  • Championed continuous improvement initiatives that resulted in better collaboration between internal teams and external clients.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Collaborated with cross-functional teams to deliver consistent messaging across print, digital, and social media platforms.
  • Boosted customer engagement by creating eye-catching visuals tailored specifically for targeted demographics.
  • Developed cohesive visual identities for clients, leading to increased brand awareness and market share.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Secured key media placements in top-tier outlets for increased visibility and credibility.
  • Collaborated on integrated campaigns for amplified reach and impact.
  • Measured campaign success using analytics tools, regularly reporting results to senior management.
  • Boosted brand awareness through the creation of engaging press releases and media pitches.
  • Maintained positive relationships with journalists, editors, and influencers to ensure ongoing coverage.
  • Oversaw content creation for a variety of channels including blogs, social media, newsletters, and website copy.
  • Improved overall PR strategy by conducting regular audits of current practices and making necessary adjustments based on findings.

Senior Office Operations & Marketing Manager

Kidder Mathews Commercial Real Estate
06.2017 - 01.2023
  • Managed the day-to-day operations of multiple fast-growing commercial real estate (CRE) offices in the San Diego and Reno markets
  • Led teams of marketing and administrative assistants who supported CRE brokerage operations both in-person and remotely
  • Provided comprehensive support to senior-level management, including managing and coordinating projects and processes in support of business operations for HR, IT, accounting, compliance, operations, and C-Level divisions
  • Contributed to the successful development and deployment of internal proprietary software called KM Connect.
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Implemented and developed operational standards, policies and procedures.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Consolidated vendors and renegotiated contracts to optimize costs.
  • Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
  • Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
  • Produced staffing matrix to provide adequate coverage of department.
  • Carried out and developed social media, e-blast and public relations campaigns.
  • Modified inventory control programs to maintain and enhance annual business plan.
  • Developed and implemented new filing systems to improve organizational efficiency and productivity.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Established team priorities, maintained schedules and monitored performance.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained computer and physical filing systems.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Updated reports, managed accounts, and generated reports for company database.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reported to senior management on organizational performance and progress toward goals.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Developed display, marketing, and packaging materials to support product branding strategies.
  • Conducted thorough research on competitors'' designs, industry trends, and target audiences before starting each project to ensure a well-informed approach to graphic design assignments.
  • Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
  • Increased company visibility by designing compelling trade show materials including banners, brochures, and booth displays.
  • Completed final touches for projects before rollout.
  • Built corporate brands by designing cohesive looks between elements.
  • Managed multiple design projects simultaneously, prioritizing tasks effectively and meeting tight deadlines consistently.
  • Communicated effectively with clients throughout the design process, gathering feedback and making necessary revisions to achieve desired results.
  • Enhanced client satisfaction by delivering high-quality graphic design projects on time and within budget constraints.
  • Collaborated with marketing teams to create visually appealing campaigns that generated positive brand awareness and customer engagement.
  • Generated new business opportunities through the creation of persuasive sales presentations showcasing the company''s creative capabilities.
  • Participated in brainstorming sessions with cross-functional teams to generate new ideas and creative solutions for various projects.
  • Spearheaded rebranding initiatives that aligned corporate identity with strategic goals and objectives, enhancing overall brand consistency across various channels.
  • Streamlined design processes for increased efficiency and productivity, resulting in faster turnaround times for client projects.
  • Maximized the impact of visual elements by skillfully incorporating color theory, typography, layout principles, and user-centered design techniques into each project.
  • Mentored junior designers by providing constructive feedback on their work, fostering professional growth and development within the team.
  • Developed infographics to better communicate complex data.
  • Conducted thorough market research to identify emerging trends, helping clients make informed investment decisions.
  • Created customized marketing strategies for individual properties, resulting in increased visibility and interest among prospective buyers or tenants.
  • Streamlined transaction processes by implementing efficient documentation and record-keeping systems.
  • Compiled comprehensive property reports that included financial analysis data such as rent rolls, operating expenses, cash flow projections for investor clientele.
  • Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
  • Utilized online marketing platforms to promote real estate services and generate leads.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
  • Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
  • Processed employee claims involving performance issues and harassment.
  • Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
  • Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Collaborated with other department heads to identify areas of improvement in cross-functional processes.
  • Streamlined office processes by implementing new management software and organizing staff training sessions.
  • Assisted with recruitment efforts by screening candidates, scheduling interviews, and managing the onboarding process for new hires.
  • Implemented policies that ensured compliance with industry regulations while promoting transparency in daily operations.
  • Organized company events and team building activities to foster a positive company culture and boost morale.
  • Oversaw facility maintenance tasks, ensuring a clean, safe, and productive working environment for all employees.
  • Championed corporate social responsibility initiatives within the organization by coordinating volunteer opportunities and charitable giving campaigns among staff members.
  • Handled confidential information professionally and discreetly, ensuring compliance with data privacy regulations and company policies.
  • Conducted periodic audits of office procedures to identify inefficiencies or redundancies that could be addressed for improved productivity.
  • Improved communication within the team through regular meetings, fostering a collaborative work environment.
  • Evaluated employee performance through regular reviews, providing constructive feedback to promote professional growth.
  • Implemented an efficient filing system, reducing document retrieval time and enhancing overall workflow.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Office Operations & Marketing Manager

Kidder Mathews Commercial Real Estate
01.2015 - 08.2017
  • Reduced errors in contract preparation with meticulous attention to detail and thorough understanding of legal requirements.
  • Reviewed lease agreements for accuracy before presenting them to prospective tenants or landlords to avoid potential legal disputes later on.
  • Streamlined office operations by implementing efficient filing systems and maintaining a well-organized workspace.
  • Supported agents with scheduling appointments, conducting property research, and preparing marketing materials for optimal results.
  • Improved efficiency of document processing by digitizing files and implementing an intuitive cloud-based storage system for easy access onthego.
  • Collaborated with marketing team in executing targeted advertising campaigns for newly listed properties or open houses.
  • Increased team productivity through meticulous organization of meetings, trainings, and events in the real estate office.
  • Contributed to successful property sales by creating visually appealing listings and promotional materials that attracted potential buyers.
  • Aided agents in the preparation of competitive market analysis reports by gathering relevant data on comparable properties to aid in accurate pricing decisions.
  • Managed daily office tasks such as answering phones, greeting clients, and handling mail deliveries for a professional environment.
  • Maintained up-to-date knowledge of local real estate market trends, laws, and regulations to provide accurate information to clients and agents alike.
  • Monitored inventory levels of office supplies; placing orders when necessary while keeping cost-efficiency in mind during procurement decisions.
  • Maintained accurate records of property listings, sales data, and agent commissions to support informed decision making.
  • Conducted thorough market research for agents to provide valuable insights into local trends that helped them make strategic decisions when pricing properties.
  • Developed and deployed marketing collateral to promote properties and drive sales.
  • Edited and proofread documents for accuracy and completeness.
  • Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Evaluated technology tools for the office and implemented software upgrades that streamlined workflows and improved overall efficiency.
  • Optimized resource allocation by identifying areas of improvement within the budgeting process and reallocating funds accordingly.
  • Increased staff retention rates through effective performance evaluations and constructive feedback sessions.
  • Supported agents in their daily tasks, fostering a collaborative work environment that increased overall productivity.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.

Leasing Agent

Alliance Residential
02.2014 - 01.2015
  • Successfully completed a leased-up for a new luxury apartment community, with a record breaking $/SF lease rates and $/door sale rate, in all of San Diego County
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Created a thorough understanding of the property, competitors, and amenities to identify opportunities to create value for residents to drive revenue targets
  • Assisted management with operational and financial duties, worked closely with the development and construction teams regarding project timelines, delivery dates, daily rate changes, and identifying property issues.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Distributed and followed up on tenant renewal notices.
  • Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
  • Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
  • Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
  • Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
  • Developed comprehensive knowledge of local market trends, enabling the ability to provide informed recommendations on rental rates and promotions for optimal results.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Assisted property managers in budget development, financial reporting, and expense tracking to optimize operational costs.
  • Organized community events to foster a positive living environment and increase resident retention rates.
  • Enhanced community visibility through strategic marketing initiatives, including online advertisements and open house events.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Wrote and submitted reports to highlight developments and statistics of occupied properties.

B2B Sales Representative

Cintas First Aid & Safety & Document Management
05.2013 - 02.2014
  • Used consultative selling skills to identify opportunities, overcome objections, build relationships and turn cold-calls into sales
  • Hit Achiever's Club my first quarter, exceeding my goal by over 53%
  • Identified and met with top level executives to set up first aid services and safety programs, including proper PPE for working conditions.
  • Increased sales revenue by developing and maintaining strong relationships with key clients.
  • Boosted client retention rates by fostering strong relationships and addressing concerns promptly.
  • Generated leads through cold calling, email campaigns, and social media marketing initiatives.
  • Negotiated contracts for better pricing and terms, resulting in improved profit margins.
  • Exceeded quarterly sales targets consistently, contributing to the overall success of the team.
  • Collaborated with cross-functional teams to deliver exceptional customer service and drive repeat business.
  • Identified potential upsell opportunities to increase average deal size and maximize revenue potential.
  • Delivered compelling presentations tailored to individual client needs, effectively communicating product value propositions.
  • Developed new business opportunities by identifying and targeting high-potential prospects.
  • Worked closely with internal support teams to resolve any client issues or concerns quickly and effectively.

Marketing Coordinator

Kidder Mathews Commercial Real Estate
08.2010 - 05.2013
  • Used various software, including Adobe Creative Suite to produce and assemble marketing presentations, proposals, flyers, e-mail flyers, newsletters, postcards, legal documents, official communications, etc
  • Assisted with office operations
  • Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
  • Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
  • Developed visually engaging marketing materials to support listing launches and pitches.

Education

Bachelor of Arts - Decision Sciences, Operations Management

Western Washington University
Bellingham, WA
03.2009

Skills

  • Customer Service
  • Troubleshooting and problem resolution
  • Relationship Building
  • Quality Control
  • Documentation and control
  • Cross-Functional Collaboration
  • Administration and Operations
  • Project Management
  • Documentation and Recordkeeping
  • Support Services
  • Presentation Design
  • Report Preparation
  • Schedule Management
  • Strategic Planning
  • Accounts Payable and Receivable
  • Multitasking and Organization
  • Staff Development and Training
  • Regulatory Compliance
  • Performance Improvement
  • Team Leadership
  • Office Management
  • Inventory Management
  • Quality Assurance
  • Database Maintenance
  • Data retrieval systems
  • Workflow Optimization
  • Event Coordination
  • Coaching and Mentoring
  • Operations Management
  • Leadership and Change Management
  • Payroll and budgeting
  • Program Development
  • Workflow Planning
  • Employee Supervision
  • Motivational Leadership
  • Vendor Management
  • Budget Management
  • Budget Administration
  • Performance Management
  • Decision-Making
  • Policy Development
  • Database Administration
  • Policy and procedure modification
  • Document Management
  • Human Resources Management
  • Meeting Coordination
  • Excellent multi-tasking ability
  • Clear oral/written communication
  • Organizational Skills
  • Customer Relations
  • Commercial Real Estate Marketing Acumen
  • Real estate law knowledge
  • Graphic Design
  • Adobe Creative Suite
  • Branding and Identity
  • Layout Design
  • PC and Mac platforms
  • Project Coordination
  • Branding strategies
  • Infographics Creation
  • HTML and CSS Knowledge
  • Corporate Branding

Accomplishments

All-Star Award

Kidder Mathews | 2018


Sales Achievement Award (all-inclusive, paid trip to Cabo, MX)

Alliance Residential, Broadstone | 2017


Achiever's Club

Cintas | 2013

Awards

  • Kidder Mathews, 2018
  • All star Award
  • Sales Achievement Award
  • Alliance Residential, Broadstone, 2017, Achiever's Club
  • Cintas, 2013, LEADERSHIP & MANAGEMENT

Volunteer Experience

  • Boys & Girls Club of Truckee Meadows, 2021 - 2022, Volunteer & Sponsor
  • Truckee Meadows Habitat for Humanity, 2018, Volunteer
  • Project Mercy, Baja Challenge, 2015 & 2016, Volunteer
  • Big Brothers, Big Sisters Columbia NW, 2011 - 2015, Big Sister

Certification

Notary Public

  • CNP - Certified Notary Public, State of Nevada, exp. 6/9/2027

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Adobe Creative Cloud Suite

Microsoft Office Suite

Asana

CRM

CRE Platforms

Timeline

Account Coordinator

MN|G Partners, Inc.
11.2023 - 05.2024

Senior Office Operations & Marketing Manager

Kidder Mathews Commercial Real Estate
06.2017 - 01.2023

Office Operations & Marketing Manager

Kidder Mathews Commercial Real Estate
01.2015 - 08.2017

Leasing Agent

Alliance Residential
02.2014 - 01.2015

B2B Sales Representative

Cintas First Aid & Safety & Document Management
05.2013 - 02.2014

Marketing Coordinator

Kidder Mathews Commercial Real Estate
08.2010 - 05.2013

Bachelor of Arts - Decision Sciences, Operations Management

Western Washington University

Notary Public

  • CNP - Certified Notary Public, State of Nevada, exp. 6/9/2027

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Nicole Foster